What does kindness look like in business — and why does it matter for commercial success?

In this episode, I’m joined by Dr David Cooke—Executive Director of ESG Advisory, Adjunct Professor at UTS Business School, and author of Kind Business: How Values Create Value.

In this deeply human conversation, David shares his journey from a traditional corporate career to leading Konica Minolta Australia as its first non-Japanese Managing Director, where he transformed the culture around a single, powerful vision: to build a company that cares. He unpacks what it really takes to embed purpose, kindness and human rights advocacy into a large technology business — and how that shift created stronger engagement, trust, and profitability. He also reflects on the “shadow we cast” as leaders, the moral and business imperatives behind Kind Business, and how every organisation can align values with value creation.

Love & leadership: What “love in business” really looks like across stakeholders—and why it’s commercially smart.

From vision to practice: The pivotal choices that turned caring into a strategic operating principle.

Human rights in supply chains: Modern slavery advocacy and how it galvanised employees and partners.

Values create value: Evidence of cultural lift, customer preference, and long-term performance benefits.

The leadership shadow: How to build psychological safety and alignment without losing accountability.

ESG now: What David is seeing in boardrooms and executive teams—and where leaders get stuck (and unstuck).

Dr David Cooke is Executive Director of ESG Advisory, Adjunct Professor at UTS Business School, and author of Kind Business: How Values Create Value. He spent 35 years in the corporate sector, holding senior roles at Xerox and Canon before serving as Managing Director & Chair (ANZ) at Konica Minolta. David has chaired the UN Global Compact Network Australia and the Australian Human Rights Institute Advisory Committee, and served on multiple NFP boards. He earned a doctorate for research on building social capital through corporate social investment (recognised with Emerald Publishing’s Global Social Impact Award) and was awarded an honorary doctorate for implementing responsible business initiatives including addressing modern slavery in supply chains. He’s a noted speaker who has presented at UN conferences in New York and Geneva.

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ESG Advisory Website

Kind Business book

Kind Business audiobook