Ep 101 - To serve & protect... and recognize scams - June 28

Clay and Joseph discussed their dislike for scammers and shared personal experiences with them. They also expressed a mix of frustration and amusement at the excuses scammers come up with. -

Clay and Joseph discuss their personal experiences of being scammed, emphasizing the importance of learning from those experiences and helping others avoid similar pitfalls. They also mention examples of scams involving trucks and fake debt settlements. 

Joseph and Clay discussed a situation where a client tried to scam them by blaming them for a faulty stove after they had already identified and fixed the actual problem with the breaker. The client's attempt to avoid paying for the service revealed their dishonesty and scamming intentions. 

Joseph and Clay discussed the importance of documenting observations and options during client interactions to protect themselves from potential disputes and scams. They emphasized the significance of having written evidence, such as invoices, photos, and videos, to support their claims and avoid the "he said she said" situation. 

Joseph and Clay discuss the importance of responding to negative reviews and how it can help protect a company's reputation. They emphasize the need to address concerns, highlight morals and dedication to service, and offer solutions to potential customers. 

Clay and Joseph discussed various topics including the importance of documentation, holding teams accountable, and the need for a comprehensive history of houses. They also mentioned the possibility of future episodes on avoiding scams and offered to provide more content on the subject if requested. 

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