Ep 110 - Office Hire out or train in - July 11

Clay and Joseph discussed the topic of whether to hire out or train in, focusing on the importance of analyzing past wins and identifying the problems that were overcome to achieve those wins. They also shared some personal experiences and anecdotes, including a flood in Orange County and a humorous incident with an insurance company.

Joseph and Clay discussed the importance of providing excellent customer service in the electrical business. They talked about the options of hiring a third-party service or training in-house staff to handle customer calls, emphasizing the need for professionalism and proper training to ensure customer satisfaction.

Joseph and Clay discussed the benefits of having an in-house customer service representative (CSR) for electrical contractors. They also explored the idea of gradually transitioning from outsourcing to training and promoting an in-house CSR to build better relationships with clients and ensure efficient service.

Clay and Joseph discussed the importance of viewing business expenses as investments and finding ways to leverage them for better client experiences and revenue. They also emphasized the significance of hiring individuals with the right character and attitude for customer service roles. 

Joseph and Clay discussed the importance of having clear processes and delegating tasks in order to succeed and provide excellent service. They emphasized the need to determine one's role, set timelines, and establish clear expectations when hiring or training staff.

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