2023-07-14 Ep 113 Dirty Dirty Dirty words Electricians Use - July 14

Clay and Joseph discussed the importance of using confident and strong language when communicating with customers in the electrical industry. They highlighted the negative impact of weak words and knee-jerk reactions, emphasizing the need for clear and assertive communication to build trust and avoid misunderstandings. 

Clay and Joseph discussed the importance of presenting solutions instead of just pointing out problems, as well as the negative impact of using words like "try" and "but" that can imply lack of commitment or create excuses. 

Joseph and Clay discussed the importance of avoiding certain words and phrases when communicating with customers, such as using "if" instead of "when" and the negative impact of saying "busy" without being productive. 

Joseph and Clay discussed the concept of "common sense" and how it can be misleading and damaging in communication and expectations. They emphasized the importance of training and using multiple senses to ensure understanding and avoid misunderstandings.

Clay and Joseph discussed the appropriateness of using curse words for impact with clients. They emphasized the importance of choosing words carefully and considering the audience to effectively communicate and build trust. 

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