Ep 114 Installer vs Sales vs Service Tech  - July 17

Joseph and Clay discussed their weekend activities, including going to an improv comedy show. Joseph also shared his experience of getting into a car accident but thankfully everyone was safe. -

Clay and Joseph discussed the differences between installers and salesmen in the electrical industry, highlighting the importance of training and accountability for installers and the need for a salesperson to have a solution-based mindset focused on understanding the emotional needs of customers. 

Joseph and Clay discussed the challenges of wearing multiple hats in a business and the importance of specialization. They concluded that having specialist installers and salespeople is more effective than having generalist service techs, as it allows for better training and customer satisfaction. -

Clay and Joseph discussed the importance of installers understanding the job and the why behind it in order to provide better customer service. They also talked about promoting installers to sales positions based on their ability to receive positive customer feedback and perform at a higher level. -

Clay and Joseph discussed the importance of hiring the right team members based on the type of calls they handle, as well as the value of providing specialized training and leveraging the strengths of existing team members. 

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