Think back to the last time you had to handle an unhappy patient: are you proud of how you dealt with that interaction? Are there maybe some things you would have done differently? We’ve all been there. After our episode last week, Dr. Chad and I stayed on after our interview to discuss a letter he received from an unhappy patient. We kept the mic hot and are happy to now share this candid, personal conversation as we cover:

• When to act and when to wait
• How to take your patient along for the ride
• Case presentation