Today’s guest reminds us of a simple, yet overlooked principle in business: The more time and care you put into serving each individual customer, the more likely that customer will stick with you for life. 

In this episode, we speak with our very own repair mechanic from Brothers Pool Service & Repair and a 20-year veteran of the pool industry, Danan Burns. Things that we always appreciated about him are his professional approach to the craft, that he takes personal responsibility and ownership with each job, and his incredible attention to detail. 

We have a discussion, along with our service manager Kyle, on the day-to-day operations at Brothers, the procedures we built together, and the communication it takes to run a successful service and repair division.  

Listen in as Danan discusses how his military experience informs his approach to servicing clients today, how to keep customers coming back to you, what it means to assume personal responsibility and ownership over each and every job, and his detailed repair process in the backyard 

Episode Webpage Link: 

If you enjoyed this episode, check out the photos, show notes, and all the links referenced by going to the episode webpage here: Episode Webpage 

Episode Sponsors: 

Pleatco 

Pentair 

Anderson Manufacturing Company 

Pool & Electrical Products 

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