Ep 127 Culture & coordinates - August 02

Joseph and Clay discussed the issue of their Keurig coffee machines breaking down due to the use of unfiltered water, highlighting the importance of proper maintenance and care. They also drew a parallel between this experience and the challenges faced by customers who neglect the small details in their electrical systems, emphasizing the need for education and offering multiple options to address their concerns. 

Clay and Joseph discussed the importance of offering maintenance services for portable generators and how the lack of maintenance can lead to underutilization and potential problems. They also emphasized the significance of having staff who align with the company's vision and values for better team cohesion and success. 

Clay and Joseph discussed the importance of aligning values and goals with staff members to reduce turnover and create a strong team. They emphasized the significance of understanding each individual's vision and journey to create a supportive and fulfilling work environment.

Joseph and Clay discussed the importance of treating people well and aligning them with a shared vision in order to create a high-performing organization. They emphasized the value of understanding and addressing the needs and motivations of individuals through active listening and note-taking.

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