In this episode of the Bug Bux Podcast, Eric Bassett and Jake Claus tackle one of the most challenging aspects of running a pest control business: raising prices without losing customers. From maintaining profitability to navigating conversations with long-time clients, they share actionable strategies for communicating price adjustments, managing customer expectations, and dealing with unique cases. Packed with expert insights and pro tips, this discussion is a must-listen for pest control business owners looking to scale successfully while keeping their customers happy. Don’t miss their advice on implementing standalone services for increased efficiency and profitability!

In this episode of the Bug Bux Podcast, Eric Bassett and Jake Claus tackle one of the most challenging aspects of running a pest control business: raising prices without losing customers. From maintaining profitability to navigating conversations with long-time clients, they share actionable strategies for communicating price adjustments, managing customer expectations, and dealing with unique cases. Packed with expert insights and pro tips, this discussion is a must-listen for pest control business owners looking to scale successfully while keeping their customers happy. Don’t miss their advice on implementing standalone services for increased efficiency and profitability!

Episode 172: Mastering Price Increases and Customer Retention

Bug Bux Podcast is designed to help pest control owners start and rapidly scale their company. The hosts, Eric Bassett and Jake Claus, are experts in the pest industry, and they are committed to providing the best guests and resources to help entrepreneurs. Their goal is to help you become a bug money millionaire. &nbsp; Eric Bassett started out as a door-to-door sales representative in 2008. Then he quickly worked his way into upper management and a sales director role before joining Natura as an owner and Vice President. His areas of expertise are inside sales and customer service training, organizational leadership development, and business strategy. He's also an Associate Certified Entomologist. You can follow his journey on Facebook, LinkedIn, and Instagram @iamericbassett Jake Claus started his journey in the pest control world in 2005, selling door-to-door for brands across Idaho, California, and Texas until he and his wife, Jana, started Natura Pest Control in the Portland, Or/Vancouver, Wa area in 2013. Jake loves the science and service side of pest control, as well as developing innovative ways to grow and expand his business. Personal development and pursuing his vision for his business and family achievements are his number one endeavor. Aside from being the President and Founder of Natura Pest Control, Jake is also an Associate Certified Entomologist, Structural Pest Inspector, and holds licenses in every major category of structural pest control. Jake is also a part-time paid Firefighter/EMT with his local fire department.

Business

Entrepreneurship

Management

Bug Bux Podcast is designed to help pest control owners start and rapidly scale their company. The hosts, Eric Bassett and Jake Claus, are experts in the pest industry, and they are committed to providing the best guests and resources to help entrepreneurs. Their goal is to help you become a bug money millionaire.   Eric Bassett started out as a door-to-door sales representative in 2008. Then he quickly worked his way into upper management and a sales director role before joining Natura as an owner and Vice President. His areas of expertise are inside sales and customer service training, organizational leadership development, and business strategy. He's also an Associate Certified Entomologist. You can follow his journey on Facebook, LinkedIn, and Instagram @iamericbassett Jake Claus started his journey in the pest control world in 2005, selling door-to-door for brands across Idaho, California, and Texas until he and his wife, Jana, started Natura Pest Control in the Portland, Or/Vancouver, Wa area in 2013. Jake loves the science and service side of pest control, as well as developing innovative ways to grow and expand his business. Personal development and pursuing his vision for his business and family achievements are his number one endeavor. Aside from being the President and Founder of Natura Pest Control, Jake is also an Associate Certified Entomologist, Structural Pest Inspector, and holds licenses in every major category of structural pest control. Jake is also a part-time paid Firefighter/EMT with his local fire department.

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Episode 172: Mastering Price Increases and Customer Retention

Episode 172: Mastering Price Increases and Customer Retention

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