Episode Summary: 

In today’s edition of Business Tip of the Month, we’re joined by Hal Denbar, President of Texas at National Pool Partners. 

When is it time to fire a customer? Hal says that there are a number of reasons, the top three being issues related to payment, misaligned expectations, or the abusive treatment of his team members. 

Ultimately, you have to be quick to fire bad customers for the sake of employee morale. “Cut out the cancer early,” says Hal. “Don’t let it fester. Don’t let it bring you down and make you lose your joy for doing what you’re doing, because that is contagious.” 

Topics Discussed: 

• 01:27 - Firing a customer for abusing your employees 
• 06:14 - Firing a customer for misaligned expectations 
• 10:05 - How to avoid setbacks or criticism personally 
• 14:09 - The importance of setting expectations 
• 17:14 - The value of having a CRM 
• 20:14 - Getting the service agreement right