The podcast by project managers for project managers. If we can identify the reasons why people say no, we can be more effective in getting them to follow our requests. Patrick Veroneau introduces an acronym called GREAT to understand the resistance we may be facing from our team. An offshoot of effective leadership is being able to inspire other people to say yes to our requests.

Table of Contents

00:32 … Rise Against Hunger01:57 … Meet Patrick03:39 … Six Principles of Influence05:49 … Signs of Resistance07:02 … Goodwill09:21 … SCARF13:07 … Reactance14:56 … Self-Awareness16:41 … Expertise18:46 … Build Credibility20:55 … Kevin and Kyle22:02 … Apathy24:51 … Trust and CABLES26:16 … Congruence27:22 … Appreciation27:35 … Belongingness27:48 … Listening28:22 … Empathy28:37 … Specifics30:45 … Contact Patrick32:15 … Closing

Rise Against Hunger

WENDY GROUNDS:  We visited Rise Against Hunger as a company, Velociteach, and we did some meal packing there.  We packed over 1,080 meals that were sent to – I think these ones were going to Zimbabwe.

BILL YATES:  Nice.

WENDY GROUNDS:  But it was going to people who are not in the position to just be able to get food as easily as it is for us.  Rise Against Hunger is an amazing organization.  They target remote communities with hunger pockets, and they send their packages of food there.

BILL YATES:  We had such a great time as a team preparing these, you know, helping put these meals together, packaging them.  And we ended up with all these boxes of packaged meals ready to go.  It was so fun for the team to be together.  It was a team-building event with a purpose.  Those are our favorites.

WENDY GROUNDS:  I highly recommend it as a team-building event.  I think that was really fun.  Everybody really pulled together.  We packaged a bit too quickly, almost.  We were so excited about doing this that we got finished too quickly, and then we had to wash dishes; didn’t we.

BILL YATES:  Yeah.  But there’s nothing better in terms of bonding than seeing your coworkers wearing hair nets.  It was just...

WENDY GROUNDS:  Oh yeah.  Oh yeah.

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WENDY GROUNDS:  You’re listening to Manage This, the podcast by project managers for project managers.  I’m Wendy Grounds, and with me in the studio is Bill Yates and Danny Brewer.

We’re talking to Patrick Veroneau today.  And he’s the founder of the Emery Leadership and Sales Group, and they focus on helping employees and organizations bridge the gap between engagement and excellence.  He had his first management position with a division of Van Heusen Corporation, and he spent over 15 years in the biopharma industry in sales training and leadership development.  He continues to develop and refine leadership and sales models that blend evidence-based research and theory with what happens in the real world.  And what happens in the real world is often we’re trying to lead or to manage people on our projects, and we get resistance.  And so we’re going to be talking about that resistance today.

Meet Patrick

Hi, Patrick.  Welcome to Manage This.  We’re so glad you’re here today.

PATRICK VERONEAU:  Oh, thank you so much for the opportunity to be on the podcast.  Always great to talk about resistance.

WENDY GROUNDS:  Yeah.  First of all, tell us about your company, Emery Leadership Group, and what inspired you to start it.

PATRICK VERONEAU:  So Emery Leadership Group is primarily an organization that helps other organizations to develop better leaders and really to become more productive.  If you don’t have good leaders, right, if you don’t have people that can inspire other people to say yes to requests, then it’s very difficult to, I think, be as effective as you could be.  And there’s a lot of research in terms of what are the things that inspire individuals to want to say yes to our requests.  And that’s all that leadership is.