On this week’s episode of Grease the Wheels, we dive into one of the hallmarks of dysfunction when it comes to the automotive industry: communication. Whether it is customers being extremely vague when it comes to explaining their problems to Service Advisors, to Service Advisors telling customers the wrong thing (or even worse a promise time), to how the parts departments get parts to technicians, communication in our industry is vital and most places aren’t good at it. We also take a look at the K.I.S.S. method when it comes to writing job stories and explaining what is going on with a car, and we delve into the ways that technology has the ability to simultaneously polarize and connect shops better than ever. Keep it simple and stick with the channels that keep the most people happy while still being able to achieve your company’s maximal aims. In this episode, we break down some of the white collar world's tips for better communication through the lens of being an auto technician - because in this business communications skills can be tied directly to your paycheck. 

Also Uncle Jimmy ponders the odds of meeting your future spouse at work to what percentage of technicians own guns while closing it out with a quote from either The Animals or Lana Del Rey depending on what generation you’re from.  

This episode is distributed by The Wrenching Network. Whether you're a technician, a mechanic, or someone who just loves the car scene, The Wrenching Network is a place that you have to check out. They have all sorts of great content, gear, and snacks to keep you turning wrenches in whatever capacity you do it. Also if you see us over there, make sure you say hi and leave a comment with what you think about the episode!