Episode Summary: 

Today we share a LIVE panel discussion from the 2022 International Pool, Spa, and Patio Expo with our friends at NPP. National Pool Partners. Officially launched in January 2021, the multi-regional pool service company has changed the game by partnering with local businesses to provide them with the scale and resources of a national enterprise to better serve their customers, teammates, and partners. 

In this conversation, Tyler moderates a panel of experienced owners of companies with over 1000 pools on route as they discuss their experiences hiring, managing, and leading in the pool service industry in a panel-style Q&A 

Here’s a Glimpse of What You’ll Learn: 

• 01:18 - Introduction to speakers 
• 04:36 - Sourcing and retaining talent 
• 11:17 - Systems put in place to manage the team 
• 18:21 - How to get buy-in from the team 
• 27:47 - Managing employee accountability 
• 33:47 - Key Performance Indicators (KPI) that you can track 
• 39:02 - Managing team meetings