Are you really diagnosing your plumbing calls — or just fixing what the customer tells you is broken?

In this episode, CF breaks down the lost art of diagnosing, revealing how to uncover the real problems behind the plumbing issues. He explains why the best plumbers don’t just repair what’s in front of them — they find out why it broke in the first place, build trust through transparency, and provide solutions that actually last.

💡 What you’ll learn:

Why most plumbers diagnose the wrong way

The 3 “vitals” every tech should check in every home

How to turn small repairs into long-term solutions

The key to explaining problems customers actually understand

How to build trust by showing — not telling

Why proper diagnosing raises your ticket average and customer satisfaction

⏱ TIMESTAMPS/CHAPTERS:

00:00 Intro — Diagnosing like a pro

00:44 The #1 mistake plumbers make in the home

01:01 Why most repairs fail long-term

02:07 The importance of relationships and trust

02:38 How proper diagnosing builds credibility

02:54 Customers shouldn’t diagnose — you should

03:20 The 3 plumbing vitals: water pressure, water condition, age

03:53 Understanding the “why” behind every problem

04:46 The hidden cause of repeat failures

06:02 How to create options that stack value

06:58 Diagnosing like a doctor — asking questions that matter

07:52 What to ask customers to uncover deeper issues

08:44 Using simple analogies customers understand

09:32 Showing beats telling — how to prove the problem

10:21 How to guide customers through the system naturally

11:09 Why everything in the plumbing system is connected

12:22 How to explain solutions without confusing jargon

13:29 Getting customer buy-in through clear, honest communication

14:53 Why you must control the diagnostic process

15:24 How diagnosing properly increases value and saves money

16:50 Help customers see savings, not discounts

17:07 Final takeaway — plumbing’s cheaper when you’re in control

💡 EPISODE HIGHLIGHTS:

Diagnose deeply. Don’t just fix the symptom — find the cause.

Always check the vitals. Water pressure, water condition, and age reveal everything.

Show, don’t tell. Customers trust what they can see.

Build relationships. People take advice from those they know, like, and trust.

Offer options. Stack value and create real savings, not discounts.

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