In this episode, CF breaks down one of the most frustrating — and most fixable — problems in plumbing companies everywhere: scheduling chaos.

From overbooked days to wasted calls, CF exposes the hidden mistakes that kill profit, burn out your techs, and create frustration for everyone — owners, CSRs, and customers alike.

Learn the rules of scheduling that keep your shop profitable, your team happy, and your customers better served.

💡 What you’ll learn:

Why most companies overbook themselves into burnout

How to create “calm in the chaos” with strategic scheduling

The two biggest rules of scheduling success

Why fewer, better calls make more money than overloaded days

How to build culture and balance by managing urgency right

The difference between a productive day and a packed day

📘 CHAPTERS/TIMESTAMPS:

00:00 Intro — The real problem with scheduling

00:47 The scheduling chaos seen in every shop

01:46 Why your customers aren’t that different

03:16 How scheduling impacts experience and profit

04:22 Rule #1: Create space for emergencies

05:13 What to do when calls come in all at once

06:05 How to identify “urgent” vs. “non-urgent” calls

07:25 Rule #2: Book your day with opportunity, not busy work

08:40 Why filling your schedule can actually cost you money

09:51 The results of leaving buffer space — more profit, less stress

10:24 Overbooking kills tomorrow’s success

11:43 Why fewer calls often make more money

12:22 The cost of delay — how time kills conversions

13:50 The right-now business mindset

14:23 Stop punishing high performers with late calls

15:30 How to balance profit, people, and home life

15:47 Your employees are your first customers

16:02 Final thoughts — build a schedule that serves everyone

🔑 KEY TAKEAWAYS:

Create space for emergencies. Stop overfilling the day — you’ll make more money with less chaos.

Book with opportunity. Not every call is a good call for today.

Fewer, better calls = higher profit and better culture.

Your employees are your first customers. Serve them so they can serve others.

Scheduling is half your profit problem. Fix it, and everything changes.

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