Within her first 2 weeks of working in the trades, Kathy Nielsen had started helping Schaal Heating & Cooling scale up to a $6M valuation.

Her own business, Operations Excellence, was founded on the same principles: Stay organized and hire great people.

In this episode of Toolbox for the Trades, Kathy joins us to talk about…

• How she combines analytics with psychology to hire the best people for the job

• What kinds of behaviors to look for in customer service reps (CSRs)

• Tips on creating effective systems & procedures within the trades

• Common mistakes she sees other industry leaders making
  

Resources mentioned:

• Innermetrix

• Armchair Expert

• chickenladyspeaks.com
  

If you want to hear more stories from the trades, subscribe to Toolbox for the Trades on Apple Podcasts, Spotify, or here. 

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