In a recent survey, 60% of patients said they preferred to book appointments themselves online, rather than calling their doctor's office -- just the same way they prefer to book dinner reservations online, rather than calling restaurants. Enabling patient self-scheduling can drive patient satisfaction and retention, and it can reduce staff work, too. In the latest episode of the athenahealth podcast, we're joined by the practice manager at a pediatrics practice in the Cincinnati area, who walks us through how her practice set up patient self-scheduling -- and the impact it has had on their bottom line.