On this Week’s GTW, we are talking a short run down of some of the simple truths of working in the automotive industry. Just because a problem is simple doesn't mean that it can't be catastrophic. There is never a good time for a breakdown, and customers are going to be annoying about it (unfortunately for them, our cars typically work and we can get home just fine). Also we talk about the Product Life Cycle of cars, and that cars are not meant to last forever. At the end of the day the mechanic is rarely the bad guy that various media and prevailing cautionary tales make us out to be. Also we talk how annoying it is when customers give service advisors gifts around the holidays and that cars are not the most important thing in life in the bigger picture.Also Uncle Jimmy talks about Volvo people and breaks the first two rules of Fight Club.