Play Now: For your Project Management Professional (PMP)® Exam Training Susanne Madsen, Author Every project that you and I have ever and will ever manage depends on people’s skills. The sponsor relies on you as the project manager to successfully lead the team, you rely on the team to have what it takes to create all the deliverables at the required quality, and the end user -- the recipient of what you and the team deliver -- must have the skills to use the product you finally give them. But what if the skills don’t match up to the tasks at hand? What if a team member is lacking a skill? What if the technology is so new and different that your users will have a hard time with it? The answer is of course coaching, mentoring and training. And there is no one better than Susanne Madsen (www.susannemadsen.com -- www.linkedin.com/in/susanne-madsen-1134312) who coaches and mentors project managers into project leaders to come on the program and help us understand these three similar yet different activities. PDU Tip This interview is 42:34 minutes long. This means that you can "legally" only claim 0.50 PDUs for listening to it, because in order to claim 0.75 PDUs the interview must be 45 minutes long. However... if you first listen to the interview and then also read the following article from Susanne about coaching and project management, then you can go ahead and claim 0.75 PDUs! Click to read the article Episode Transcript Below are the first few pages of the transcript. The complete transcript is available to Premium subscribers only. Podcast Introduction Cornelius Fichtner:   Hello and welcome to Episode # 398. This is the Project Management Podcast™ at www.pm-podcast.com and I am Cornelius Fichtner. Every project that you and I have ever and will ever manage depends on people’s skills. The sponsor relies on you as the project manager to successfully lead the team. You rely on the team to have all it takes to create all the deliverables at the required quality and the end-user, the recipient of what you and the team will deliver, well, they must have the skills to use that product that you’re finally going to give to them. If you are a project manager who wants to become PMP or PMI ACP-certified, then the easiest way to do so is with our sister podcast, the www.PMPrepCast.com  or the www.AgilePrepCast.com  and study for the exam by watching the in-depth Exam Prep video training from www.PMPrepCast.com, But what if the skills don’t match up to the task at hand? What if a team member is lacking a skill? What if the technology is so new and different that your end-users will have a hard time with it? The answer is of course Coaching, Mentoring and Training and there is no one better than Susanne Madsen who coaches and mentors project managers into project leaders to come on the program and help us understand these three similar yet different activities. And so, let us get going with our training on Coaching, Mentoring and Training. Enjoy the interview.   Female Voice:   Project Management Podcast™ Feature Interview.  Today with Susanne Madsen, Project Leadership coach, author and speaker. Cornelius Fichtner:   Hello, Susanne, good afternoon. Susanne Madsen:   Hello, Cornelius, good morning. Cornelius:   Yes, we have just determined we really seem to be living in an alternate universe while it’s 9 degrees Centigrade here in California, it’s like 13 degrees in London. I’m moving. It’s warmer where you are. Susanne:   Yes. It’s really good because this doesn’t happen that often for us. [laughs] Cornelius:   Yeah. To begin, let’s review each of the terms—a quick definition as it relates to projects. So, what is coaching? Susanne:    Coaching—there are many different ways of describing it but I think for the listeners, it’s useful to think of it as a technique that we can use outside the project or inside the project to facilitat