Jane Mustoe, Senior Technology Director at Tesco, joins Natalie to discuss how Tesco is using tech to redefine both customer and colleague experiences. They explore:

• Tesco's recent innovations – GetGo and frictionless shopping, gen AI chatbots, digital twins, mobile apps for store associates, and more.
• All about the margins – the importance of achieving marginal gains in a low-margin industry.
• Always keeping an eye on future innovations and finding pockets of “reality” amongst the “hype”.
• Why over half of innovations fail, why that's important, and lessons from Tesco’s drone trial.
• Why getting the culture right is ‘make or break’ for organisations and the need to balance agility with operational efficiencies.
• DEI and advice for the next generation of female tech leaders.

Today’s episode is brought to you by Centric Software.

Centric Software provides an innovative and AI-enabled product concept-to-replenishment platform for retailers, brands and manufacturers of all sizes. As experts in fashion, luxury, footwear, outdoor, home and related goods like cosmetics, food & beverage and multi-category retail, Centric Software delivers best-of-breed solutions that optimize planning, pricing, design, product development, sourcing and production. 

📣 Register for Centric Connect 2025.

Connect with Jane on LinkedIn.

For more, visit Retail Disrupted.