On today's episode, Chris and Christian give out all the details on The Top Dog 2021 event that is just around the corner! Top Dog is the biggest event of its kind in the world, and it’s packed with speakers and entertainment that will leave your head spinning. This year, we have an incredible lineup of speakers, including Robert Cialdini and Chase Hughes, and it takes place right here in Los Angeles from October 21-23. We also have some of the world's best service managers in attendance, and they will be competing for the top prize - Chris' own Jeep Gladiator - so don't miss out on all the fun.

Then, Matt Thoraldson, owner of Mad Muscle Garage, stops by to give his two cents on human behavior. He shares his experience on how he chose to motivate an underperforming employee, rather than fire him. His story is compelling and will inspire you to take a page out of his book. Matt's story is a great example of how a shop dealt with a difficult situation that could have ended poorly for both parties, but instead he turned it into something positive for everyone involved. Stay tuned to hear more!