Ernst & Young needs little introduction as one of the world’s professional services Big Four firms, which gives it reach into every industry and ways of taking lessons learned from there into the public sector.

How does EY go about doing so, while seeking to blend its consulting core with technology know-how? That is the starting point for this episode featuring Doree Keating, leader of the EY Americas government and public sector practice.

As Keating tells our Ross Wilkers, success in any tech implementation effort begins and ends with strategic intent on the buyer’s part. Workforce expectations are a factor in that, which includes whether people will need new training or upskilling.

Keating also goes over the thinking behind EY’s acquisition of Dignari in the fall, plus how she sees defense agencies in particular taking a pre-emptive approach to resilience and anti-fragility.