In this episode, hear from Dame Amanda Blanc, Aviva's Group CEO. Drawing on her journey from her humble background growing up in Wales to being awarded the Damehood for her significant contributions to the business world, our guest shares valuable lessons on the importance of continuous learning, embracing feedback, and driving innovation. Gain actionable insights on: leveraging AI and cloud technology to enhance customer experience, strategies for accelerating diversity and inclusion, balancing sustainability goals with business responsibilities, and the critical role of customer-centricity in shaping insurance products and services.