In this episode, Ashley talks about the BIGGEST mistakes she sees her clients make.
The first is thinking that giving value is all about sharing “tips” or “information”...
The people who are reading content for tips are people who only want tips. They aren’t there to invest, they’re there for the free information.
The BIGGEST value you can give someone is a mindset shift, because that’s where it all starts. You could have the BEST strategy in the world, but if you don’t have the mindset for it, you won’t achieve the results you want.
The next mistake is focussing on the "FLOUR" (what they need, but aren’t aware of), instead of the "CAKE" (what they wanted and would do almost anything for)...
Ashley once worked with a client whose offer messaging was to help people overcome childhood trauma, but she wasn't getting any clients.
So she asked her, what is their childhood trauma costing them? And then, what is the desire that they want?
She was attracting women whose childhood trauma was costing them intimacy issues in their relationship. So they had a desire to be more intimate with their husband, but they didn’t understand what was holding them back.
So she repositioned her offer to target women who wanted to know how to be more intimate with their husband.
These women didn’t actually know that they had childhood trauma to overcome, so it’s no wonder that Ashley’s client wasn’t seeing results, as these women couldn’t relate to her messagings.
Helping her clients to overcome childhood trauma was the FLOUR, but improving the intimacy issues in their relationship was the CAKE.
Where Ashley sees most service-based entrepreneurs go wrong is creating a “whopper offer”, where they offer 50 million different problems and solutions into one offer. It’s not specific enough.
The client we discussed earlier is a prime example.
Ashley helped her to identify her favourite clients who got the best results, and then they dug into who they are and specifically how she helped them.
Ashley thinks that people don’t actually mean to create a whopper offer, it’s just that they haven't really established who their ideal client is and what they really want (the CAKE). So they make their offer more wide than deep.
The next mistake is focussing on the know, like, and trust factor over actually building relationships and selling...
People think that if they act the same as the gurus, people will know, like and trust them, and therefore buy. Then they end up acting and pretending to be somebody they aren’t, which is the least authentic thing we can do.
By following this know, like and trust factor, people end up creating content that doesn't even speak about what they do or how they help people, and then they start to get burnt out.
It comes from fear of rejection, judgment and criticism. But, what if fear wasn’t a factor? You can even journal this, and you’ll find that the reason you don’t have what you want is because of fear.
Dan Sullivan talks a lot about how a lot of people want confidence to take action, but he says, that's not how it works. You first have to make the commitment, and when you make the commitment to a goal, that’s when your primitive brain starts to freak out.
You made that decision in your prefrontal cortex, and then your amygdala, or primitive part of the brain, freaks out.
The next step is courage, you have to be courageous, not confident because courage means you're doing something, even though you're scared.
Then, when you actually have the courage to step out and do it, you do it over and over and over again, then you become capable. Because you're building your skillset and your resilience ultimately.
The more you get rejected, with sales for instance, the more capable you become, and confidence comes from knowing and feeling like you’re capable.