In this episode of the Conflict Skills Podcast, host and professional mediator, Simon Goode, delves into the art of saying 'no' with confidence and kindness. Reflecting on personal experiences, including morning challenges with his son and client demands at work, Simon explores five practical strategies to effectively communicate a refusal without escalating tension. Whether it's using tactical phrasing like "this isn't the time" or suggesting constructive alternatives, the episode provides listeners with actionable techniques to maintain harmony and assertiveness in both personal and professional settings. Additionally, Simon offers a bonus tip on managing persistent requests, ensuring you'll be equipped to handle even the most determined individuals with composure. This episode is an essential listen for anyone looking to master the delicate balance of saying no, a critical skill in managing everyday conflicts. Tune in to enhance your communication toolkit and navigate conflicts with greater ease.

Tomestamp overview

00:00 Role Modeling Calm Communication

06:10 Choosing Between Soft or Assertive 'No'

08:18 Streamlining Communication Processes Now

10:25 Conditional Approval for Request

15:57 List Management and Authority Dynamics

18:31 "Strategies for Resolving Persistence"

21:21 Breaking the Cycle of Repetitive Discussions

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website: simongoode.com
email: [email protected]