Shon Kingrey is the Vice President of Kayser Automotive Group.

In this episode we delve into the dynamic world of fixed operations, sharing insights, experiences, and the exciting changes happening in the automotive industry.

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What we discuss in this episode:

"Adapting to New Challenges"

As Shon shares his transition to Kaiser Automotive Group and managing eight different stores, find out how he navigates the unique challenges posed by varying leadership styles and processes.

"The Power of Processes"

Explore the significance of implementing effective processes, like X Time and Traver, and the resistance that sometimes accompanies change. Learn how these tools revolutionize dealership operations.

"Sustaining a Seasonal Workforce"

Discover the strategies Shon employs to manage a seasoned workforce with maxed-out vacation time during the summer season in Wisconsin. Learn the importance of balancing workforce needs and employee satisfaction.

"2023: The Year of Fixed Operations"

Gain valuable insights into the challenges and opportunities awaiting the automotive industry in 2023. Shon Kingrey emphasizes the importance of retention, adaptability, and financial transparency in the year ahead.

Find out how Shon Kingrey experiences and insights can inspire your own journey, and uncover the keys to success in an ever-evolving industry. Don't miss this opportunity to gain a deeper understanding of the automotive world and discover how to thrive in the year ahead.

Listen to the episode featuring Shon Kingrey for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Shon Kingrey

Connect with Ted Ings and the Fixed Ops Roundtable:

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2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Adam Arens is the CEO and President of the Patriot Automotive Group in New England. 

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What we discuss in this episode:

In this episode, we dive deep into the world of automotive service, retail culture, and empowering dealership teams to meet evolving customer demands.

The Importance of Empowering Your Team

Explore how empowering dealership teams can bridge the gap between front-end and back-end experiences, ultimately enhancing customer satisfaction.

Adapting to Changing Customer Expectations

Understand the challenges dealerships face in the era of online shopping and how Adam Aarons emphasizes the importance of asking customers what they truly want.

The Art of Personalized Service

Delve into the strategies for providing uniquely tailored services, building stronger customer relationships, and creating a hassle-free experience.

Mobile Service: The Future of Convenience

Discover the potential of mobile service and how it can add value to the customer experience, offering a level of convenience that can set your dealership apart.

Nurturing Talent: Building a Skilled Workforce

Learn about innovative strategies for attracting and retaining talent in the automotive industry, and why growing your own technicians is crucial for long-term success.

Making Your Dealership the Best Place to Work

Explore the impact of creating a positive work environment and its direct correlation with reduced turnover and business growth.

How Will This Episode Captivate You?

Are you curious about the future of automotive service? Wondering how dealerships can empower their teams and enhance the customer experience? Eager to uncover innovative strategies for talent retention and growth in the automotive industry? This episode holds the answers you seek. Join us for an enlightening conversation that will transform your perspective on the automotive service landscape.

Listen to the episode featuring Adam Arens for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Adam Arens

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Brian Kramer is the Executive Vice President at cars.com and General Manager at Accu-Trade,  a true trailblazer in the automotive industry.

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What we discuss in this episode:

In this episode, we delve into the heart of Brian's expertise as he shares his groundbreaking insights on how dealerships can harness the power of Accu-Trade to triple their appraisal opportunities, streamline processes, and boost profitability.

Episode Highlights:

1. Unveiling the Power of Accu Trade

Brian takes us on a journey into the heart of Accu Trade's revolutionary impact. He highlights how this cutting-edge solution is enabling dealerships to appraise vehicles virtually anywhere, eliminating the need for traditional, time-consuming appraisal methods. Get ready to challenge your perception of what's possible in the automotive world.

2. Shifting Paradigms in Acquisition

Brian and Ted explore the fascinating biases and paradigms that have shaped dealership operations. From why dealers are willing to pay more for auction vehicles to the myths surrounding service drive acquisitions, you'll discover the mindset shifts that can exponentially enhance your dealership's success.

3. The Art of Empowerment

Through real-world examples and anecdotes, Brian uncovers the value of empowering dealership teams to embrace technology and optimize processes. Learn how dealerships like Peter Buller Toyota are appraising thousands of cars a month and reaping the rewards of higher margins and streamlined reconditioning processes.

4. Embracing Trust and Transparency

The conversation pivots to the core values that drive success in the industry. Brian shares his enlightening experience with Ed Roberts' dealership and how trust is the glue that binds successful dealership operations. Discover the simple yet powerful concept that can transform your dealership's culture and results.

5. Navigating the Road Ahead

As the automotive industry undergoes changes, Brian provides expert advice on how dealerships can adapt and thrive. Prepare for tighter market conditions by embracing efficiency, data-driven decisions, and the power of Accu-Trade's insights.

How Will This Episode Captivate You?

Are you ready to unlock the secrets of car valuations in the modern automotive industry? Join Ted Ings and Brian Kramer as they demystify the world of virtual appraisals, unveil the myths of service drive acquisition, and explore the future of vehicle acquisition. Learn how trust, data, and efficiency can revolutionize your dealership's success. This episode will captivate you with eye-opening insights and real-world examples, guiding you through the changing landscape of automotive retail. 

Listen to the episode featuring Brian Kramer for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Brian Kramer

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Les Silver is the Executive Chairman of Dynatron Software, and Marcus Amen from Bailey.

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What we discuss in this episode:

In this episode, Ted sits down with this two industry giants Les Silver and Marcus Amen to explore the fascinating realm of technician productivity. The conversation delves into the challenges dealers face in balancing demand and capacity, and how leveraging technology can be the key to unlocking new levels of efficiency.

Episode Highlights:

1. The Crux of the Matter

Les Silver and Marcus Amen tackle the central question: how can dealers maximize technician productivity while ensuring quality work and customer satisfaction? The duo emphasizes the importance of turning hours into revenue and reveals the critical role capacity plays in the equation.

2. Identifying and Solving Capacity Issues

Marcus Amen discusses how dealerships can identify and tackle capacity problems. Is your shop scheduling enough work? Are technicians being efficient? Marcus shares practical insights.

3. The Role of Technology in Efficiency

Both Les and Marcus emphasize the pivotal role technology plays in improving efficiency. They discuss innovative solutions that provide real-time data on technician performance, enabling informed decision-making and performance improvement.

4. Bridging Generational Gaps

Les and Marcus agree on the need to make the auto repair industry attractive to the younger generation. Discover how technology can align with their expectations and why it's essential for the industry's future.

5. Monitoring Performance and Continuous Improvement

Our experts share strategies for monitoring performance and identifying areas for improvement. They stress the importance of measuring data in real-time and making incremental changes to boost productivity.

6. The Technician's Perspective:

Marcus dives deep into the technician's world, highlighting the challenges they face and the need for efficient processes. He explores how transparent communication and streamlined workflows contribute to a technician's performance and satisfaction.

In this episode, you'll find answers to thought-provoking questions like:

1. Why is technician productivity essential for your dealership's success?
2. What can you do to maximize your technicians' capacity without overloading them?
3. How can technology transform the way you manage your shop's workflow and efficiency?
4. What steps can you take to attract and retain the next generation of skilled technicians?
5. Why is transparency the key to addressing productivity and capacity issues?

Join us as we explore these critical topics and gain insights from industry leaders Les Silver and Marcus Amen. 

Listen to the episode featuring Les Silver and Marcus Aman  for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Les Silver and Marcus Aman 

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Leonard Bellavia is a Founder and senior partner at Bellavia Blatt PC Dealer Law.

He is a nationally recognized authority in the field of automotive franchise law who spent his life in the automobile business, as his family once owned one of the largest dealer groups in the New York area. Mr. Bellavia represents thousands of automobile dealerships across the country in all aspects of practice areas, and has been instrumental in negotiating the sales of hundreds of dealerships.

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What we discuss in this episode:

In this episode, Leonard dives deep into the state of the automotive retail industry, shedding light on the crucial issues that dealerships are facing in the ever-evolving landscape.

The Crossroads of the Industry: Leonard Bellavia introduces the concept of being at a critical crossroads in the automotive retail industry, where dealerships must proactively protect their franchise system's integrity. He explores why dealers need to take action now and highlights the significance of dealer associations uniting to safeguard dealer protections.

Manufacturers' Strategies and Responses: Leonard discusses the tactics manufacturers use to test the waters in the industry, such as direct sales and new product introductions. He explains how dealers' responses, or lack thereof, set the tone for manufacturers' actions and emphasizes the need for dealers to stand up and protect their interests.

Over-the-Air Updates and Consumer Impact: The conversation shifts to the potentially harmful effects of over-the-air updates on dealerships' fixed operations departments. Leonard breaks down the revenue implications and argues that these updates are detrimental to consumers, emphasizing dealers' role as advocates for consumer choice and competition.

Retail Warranty Reimbursement: Leonard delves into the complex world of retail warranty reimbursement, stressing the importance of understanding and properly utilizing state statutes to secure fair compensation for dealerships. He shares insights into the pitfalls dealers should avoid and explains why seeking professional legal assistance is vital for maximizing reimbursement.

Protecting Consumers Through Legal Standing: Leonard addresses the challenge of dealers having legal standing to challenge manufacturers' actions. He discusses how state associations are working to obtain legal standing on behalf of dealers, enabling them to take legal action without fear of repercussions and ensuring consumer protection.

This episode tackles critical issues affecting dealerships' bottom line, consumer rights, and the very essence of the franchise system. You'll be captivated by the insights shared by Leonard Bellavia, a veteran in the field, as he unveils the complexities, challenges, and opportunities that dealers face. 

Listen to the episode featuring Leonard Bellavia for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Leonard Bellavia

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

In this episode of the podcast, Ted Ings sits down with Robert Migliaccio, an exceptional leader at Carter Myers Automotive, who has revolutionized the company's approach to employee growth and development, to discuss the company's remarkable success and their unique approach to employee growth and development. 

Robert shares his journey from the beginning, how he strategically leveraged social media, and his pivotal role in fostering a culture of ownership among employees.

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What we discuss in this episode:

Discover the secrets behind CMA's rise to success and how they've managed to maintain their reputation as a customer-centric, employee-driven automotive powerhouse for nearly a century.

• Discover the secrets behind Carter Myers Automotive's incredible growth and success.
• Learn how social media played a pivotal role in transforming the dealership's reach and reputation.
• Understand the unique employee growth initiatives that set Carter Myers Automotive apart.
• Gain insights into the power of mentorship and accountability in personal and professional development.
• Be inspired by Robert's personal journey of transformation and how it influenced his professional success.

How Will This Episode Captivate You?

Witness a dealership that's breaking the traditional stereotype? Discover how Carter Myers Automotive is changing the game and rewriting the rules of the automotive industry.

Learn about Robert Migs' personal transformation and how he took charge of his own growth journey, inspiring others to do the same.

Find out how CMA's unique training strategies and mentorship programs are shaping a culture of continuous growth and empowerment.

Uncover the power of social media in building brand reputation and fostering customer connections that extend beyond borders.

Gain valuable insights into leadership development and how it drives success at every level of the organization.

Are you curious about what sets Carter Myers Automotive apart from other dealerships? Wondering how social media can transform a business's online presence? Eager to learn the secrets of building a company culture that empowers growth and thrives on employee ownership?

Tune in to this episode to be inspired by the incredible journey of Robert Migliaccio and Carter Myers Automotive. Discover how they're breaking barriers, fostering personal growth, and creating an all-inclusive dealership experience like no other, from empowering employee growth to building a supportive family away from home. 

Listen to the episode featuring Robert Migliaccio for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Robert Migliaccio

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Damon is the Service Manager at Sherwood Ford in Sherwood Park Alberta Canada. He oversees the day to day operations of Western Canada’s largest Ford store known as the Service Fixer. Damon has pushed the boundaries of what is capable in an automotive service department. 

In this episode we dive into uncharted waters with our guest who is also visionary in the automotive repair industry and a true advocate of Blue Ocean Strategy. In this episode, we explore the concept of Blue Ocean Strategy and how it can revolutionize the way dealerships and repair shops approach their markets.

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What we discuss in this episode:

What is Blue Ocean Strategy and Why is it Important?

In this section, we explore the fundamentals of Blue Ocean Strategy, a groundbreaking concept developed by business strategy experts. Instead of competing for market share in a saturated, "red ocean" with cutthroat competition, Damon explains how dealerships and repair shops can seek out untapped markets, the "blue ocean," where they can dominate and thrive.

Challenges and Opportunities in Embracing The Blue Ocean Strategy

Discover how Damon and his team navigated obstacles unique to the Canadian market, including colder climates and the scarcity of charging infrastructure for electric vehicles (EVs). Despite these challenges, they embraced EVs as the new frontier and found inventive ways to excel in this space.

Unlocking New Revenue Streams through Blue Ocean Strategy

Damon shares valuable insights on the importance of exploring new revenue streams beyond traditional offerings. Ideas like subscription services, bundled packages for EV owners, and extended warranties on repairs present exciting opportunities for dealerships and repair shops to thrive in the ever-changing automotive landscape.

Embrace Change and Forge Ahead

Damon also emphasizes the need to let go of old ways and embrace change in the automotive industry. With the rapid advancements and shifting consumer preferences, being adaptable and open to new ideas is crucial for long-term success.

Why Should You Listen?

Are you ready to dive into uncharted waters and discover the untapped potential of Blue Ocean Strategy in the automotive repair industry? This episode will challenge your perspective, spark your creativity, and inspire you to think beyond the conventional boundaries. Learn from real-life success stories and explore how embracing innovation can set your dealership or repair shop on a path to dominance in your market.

Listen to the episode featuring Damon Egan for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Damon Egan

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Mike Rich is the Vice President of Marketing at RevolutionParts.

In this episode we delve into a revolutionary new tool released by RevolutionParts that tackles the age-old problem of obsolescence in the automotive industry.

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What we discuss in this episode:

The Obsolescence Challenge

About 25% of dealers struggle with obsolete parts accumulating in their inventory, leading to wasted space and financial losses. But is there a way to turn this problem into an opportunity?

Introducing the Obsolescence Tool

Mike Rich introduces the game-changing "Obsolescence Buster" tool, an ingenious dynamic pricing tool designed to address the obsolescence issue head-on. He elaborates on how RevolutionParts integrates with dealers' DMS inventory, automating the process of identifying and tagging obsolete parts based on specific rules set by the dealer and offers custom pricing on obsolete parts, making them more attractive to potential buyers.

The Path to Revolution

Mike reveals the backstory behind the development of the tool. He shares how dealers have been manually tackling the obsolescence problem for years and explains RevolutionParts vision to automate and optimize the process to help dealers gain more from their obsolete parts. Learn how RevolutionParts developed this innovative solution over time, refining their strategies to empower dealers and streamline their processes. The tool ensures real-time management of obsolescence, preventing a backlog of unwanted parts and making obsolete inventory a thing of the past.

Unlocking the Power of eBay

Mike explains how the platform's eBay integration opens up new avenues for dealers to reach actively engaged buyers looking for hard-to-find parts. He shares the success stories of dealers who have seen significant growth in sales after partnering with RevolutionParts. The integration with eBay opens up a vast network of active buyers, enhancing the chances of selling obsolete parts at premium prices.

Beyond eBay: Expanding Opportunities

Mike highlights that RevolutionParts goes beyond eBay, providing additional platforms to help dealers sell their obsolete parts effectively. He discusses plans for an obsolete parts marketplace and how dealers can reach out to wholesale buyers through B2B channels, expanding their reach and revenue potential.

Join Ted and Mike as they unravel the secrets of RevolutionParts' Obsolescence Tool and explore how dealers can transform their obsolete parts inventory into a lucrative opportunity. Say goodbye to the obsolescence dilemma and embrace a revolutionary way to sell parts in the digital age.

Get ready to embrace the digital revolution in parts sales!

Listen to the episode featuring Mike Rich for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Mike Rich

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Eric Foster is the president of DealerVantage, a cutting-edge technology company transforming the automotive retail industry.

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What we discuss in this episode:

In this episode, they explore the origins of DealerVantage, its mission to provide data-driven customer insights to empower fixed ops leaders, and how their innovative solutions enable dealerships to excel in customer service and drive more customer pay work.

But it doesn't stop there. Ted and Eric discuss the unique selling proposition of DealerVantage, its ability to uncover all the vehicles registered at a customer's address, and the practical applications of this information for dealerships. Whether it's engaging customers in the service lane or targeting marketing campaigns, DealerVantage streamlines operations, increases profitability, and enhances the overall customer experience.

What sets DealerVantage apart from the competition? It's their commitment to simplicity. With easy integration into dealership management systems (DMS) and a user-friendly interface, getting started with DealerVantage is just a few clicks away. The best part? The first few months are commitment-free, allowing dealerships to experience the value firsthand before making a decision.

Discover how DealerVantage contributes to solving common industry challenges, such as inventory shortages, technician shortages, and evolving customer expectations. By providing actionable insights, DealerVantage empowers dealerships to thrive in the face of these trends, leveraging personalized experiences, driving customer pay work, and enhancing overall profitability.

This episode will captivate you with thought-provoking questions: How can dealerships tap into hidden opportunities within their customers' households? How can they leverage customer insights to drive marketing campaigns and source quality used inventory? How can DealerVantage streamline operations and create a seamless experience for customers?

Don't miss out on the opportunity to gain an unfair advantage in the automotive industry. Tune in to this episode with Eric Foster, president of DealerVantage, and discover how their innovative technology is revolutionizing the way dealerships operate and succeed.

Listen to the episode featuring Eric Foster for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Eric Foster

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Skyler Chadwick is the Director of Product Consulting at Cox Automotive, Xtime.

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What we discuss in this episode:

In this episode they dive into the changing landscape of the automotive industry, with a particular focus on fixed operations. Skyler shares valuable insights from his conversations with dealerships and highlights the shift in priorities from variable to fixed ops.

Discover the why and how behind this strategic shift as Skyler delves into the importance of fixed operations for dealerships' growth and customer retention. With a fascinating look at the opportunities within fixed operations, Skyler emphasizes the need for dealerships to adapt and optimize their service departments to thrive in the evolving market.

But what sets high-performing dealerships apart from the rest? Skyler reveals the key drivers of success and shares data from Cox Automotive's research on forward-thinking dealerships. Find out how these dealerships achieve impressive profit gains and increased efficiency by implementing advanced tactics and embracing transparency, optimization, and integration.

Prepare to be intrigued as Ted and Skyler explore the evolution of service experiences. From transparency becoming a central focus to the rise of personalization and customer control, they discuss the importance of meeting consumer demands and enhancing the overall dealership experience. Discover the impact of innovative communication options like video chat and online payment, which provide convenience, trust, and transparency to customers.

As the conversation unfolds, Skyler reveals the future of service on the retail side. Gain insights into upcoming trends such as time slot marketing, mobile check-ins, and integrated ride share bookings. Moreover, understand how automation and integrations can streamline service departments, creating a smoother operation and enhancing the technician and advisor experiences.

Join Ted Ings and Skyler Chadwick in this thought-provoking episode as they unravel the future of fixed operations and unveil the keys to dealership success through transparency, personalization, and customer-centric strategies. Don't miss this opportunity to gain valuable insights and discover how your dealership can thrive in the ever-evolving automotive industry.

Listen to the episode featuring Skyler Chadwick for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Skyler Chadwick

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement