Fixed Ops Roundtable

Tyler Nathan is the Director of Marketing at Jupiter Warranty Management, a leading company revolutionizing how dealerships handle warranty operations. With years of experience in the automotive industry, Tyler is passionate about helping service departments streamline their processes, increase profitability, and keep technicians happy. 

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What we discuss in this episode:

Here’s the deal: warranty management isn’t just a backend task. It’s a massive opportunity to boost your service department’s efficiency, revenue, and compliance. Tyler breaks it all down for us—how his team helps dealerships clean up their warranty schedules, streamline claims processing, and keep technicians happy by making sure payroll deadlines are always hit.

We also get into how the warranty landscape has shifted over the years. Did you know many OEMs now prefer dealerships to outsource warranty management to experts like Tyler’s team? There’s a reason for that, and Tyler’s going to explain exactly how his crew minimizes audit risks and keeps your operation running smoothly.

Whether you’re looking to tighten up your processes, reduce headaches, or simply learn from the best in the business, this episode has it all.

Listen to the episode featuring Tyler Nathan for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Tyler Nathan

Connect with Ted Ings and the Fixed Ops Roundtable:

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Hey there, friends—welcome back to the Fixed Ops Roundtable! You’re going to want to buckle up for this one because we’re diving into a conversation that’s equal parts fascinating, futuristic, and downright practical.

This episode, I’m joined by a great friend of the industry, Tim Jackson—author of Dude, Where’s My Flying Car? and past President/CEO of the Colorado Automobile Dealers Association. Tim’s not just an advocate for dealers; he’s a true innovator with a passion for the history and future of mobility. And trust me, this conversation is unlike anything we’ve had on the show before.

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What we discuss in this episode:

We’re talking flying cars—not just sci-fi dreams, but real, tangible progress happening right now. Tim shares how these vehicles could revolutionize not just transportation but the way we think about service departments and dealerships. Imagine a tech flying out to a customer in a personal aviation vehicle. Wild, right?

But it’s not all about the skies. Tim dives into critical topics like:

• Why stair-step pricing is bad for everyone—dealers, automakers, and especially customers.
• The reality of EVs and why affordability still feels out of reach.
• How cities are reshaping mobility (hint: they’re making it harder to own and park cars).

This is the kind of conversation that makes you rethink everything you thought you knew about where the industry is heading. Plus, Tim’s got stories—like why bicycles were the real OGs of mobility innovation and how they paved the way for everything from Model Ts to flying cars.

If you’ve ever wondered what’s next for our industry or just want to hear about some mind-blowing advancements (Jetson ONE jet packs, anyone?), this is the episode for you. Hit play, and let’s dig in.

Listen to the episode featuring Tim Jackson for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Tim Jackson

Connect with Ted Ings and the Fixed Ops Roundtable:

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• Ted Ings on LinkedIn
• Center for Performance Improvement

Randy Kobat is the visionary CEO and President of Repair OnDemand, who’s leading the charge in revolutionizing dealership operations. Randy is the man behind one of the industry’s most transformative tools—the BlueDriver device. With over one million units sold and 26 million scans performed, it’s safe to say Randy knows a thing or two about innovation and efficiency. But what sets him apart is his ability to connect the dots between diagnostics, reconditioning, and real-world dealership success.

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What we discuss in this episode:

What if the biggest profit leaks in your dealership could be fixed with just a few simple shifts in process? What if cutting down reconditioning time could save you tens of millions in expenses? That’s exactly what we’re diving into on today’s episode with Randy Kobat.

Here’s the reality: the game has changed.

In this episode, Randy and I explore:

✅ How Repair OnDemand is helping dealers go from 12 days to just 5 for reconditioning.

✅ The hidden cost of inefficiency (spoiler: it’s in the billions).

✅ Why aligning KPIs across departments isn’t just a buzzword—it’s a necessity.

As Randy says, “Reconditioning is the lifeblood of inventory management, and we’re only scratching the surface of its potential.”

This is a masterclass in modernizing your processes, cutting down waste, and driving real results. If you’ve ever felt like your dealership’s departments are speaking different languages, this episode is your translator.

Let’s break down the silos, rethink reconditioning, and start turning inventory faster.

You won’t want to miss Randy’s insights on the future of fixed ops and how to stay ahead in a rapidly changing industry.

Listen to the episode featuring Randy Kobat for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Randy Kobat

Connect with Ted Ings and the Fixed Ops Roundtable:

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David Farabaugh is the VP of Operations at ESI-Q, a company deeply embedded in the automotive industry. With over two decades of experience, David is a respected figure, renowned for his data-driven approach to understanding dealership workforce dynamics. His ongoing work with the NADA workforce study has provided invaluable insights into automotive workforce trends, making him a trusted authority in the Fixed Ops community.

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What we discuss in this episode:

Ever wonder why some of the most crucial roles in your dealership are also the hardest to keep? Today, I’m sitting down with David Farabaugh, VP of Operations at ESI-Q, to tackle a big one—service advisor retention. If you’re in the fixed ops game, you already know: losing advisors hurts, and keeping them? It’s more challenging than ever.

In this episode, David and I dig deep into the “why” behind the service drive turnover and what it’s really costing us. David’s been crunching the numbers at ESI-Q and has insights from years of NADA workforce studies that might just change how you look at retention. From how the industry's highs and lows have reshaped advisor roles, to the little-known “three-year sweet spot” where productivity peaks, David brings data-backed answers that speak to the heart of dealership success.

And here’s the kicker—David shares a story about trust, customer loyalty, and how one slip from an advisor can send clients running. His insights on shifting from “just a job” to a career with meaning might just be the wake-up call some of us need.

Listen to the episode featuring David Farabaugh for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, David Farabaugh

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

Steve Greenfield is the General Partner of Automotive Ventures, a company focused on investments in automotive technology. With decades of experience in the automotive retail space, Steve is also the author of The Future of Automotive Retail, where he explores industry trends and advises dealers on navigating the technological changes reshaping automotive.

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What we discuss in this episode:

Steve Greenfield is a guy who’s not only tuned into the latest trends but is also shaping the very future we’re talking about. With my co-host Sarah Vantine by my side, we’re breaking down everything dealers need to know as we head into the final quarter and beyond. We cover it all, from the surprising surge in hybrid demand to the pileup of EVs on dealer lots, and even take a peek behind the curtain at what the upcoming election could mean for your business. And yes, we’re talking about the cost of keeping your service bays full, the impact of automation, and what’s coming down the line with AI.

Steve drops some eye-opening insights on how dealers can adapt—think strategic tech investments, loyalty through fixed ops, and creative parts sales. He says, “The dealerships that can lean into innovation are the ones that will stay relevant,” and I couldn’t agree more.

And here’s the kicker: Steve’s got a keen eye on the investment side of the business, too. If you’re curious about where to put your money to support early-stage automotive tech (and get ahead of the game), this episode is for you. Whether you’re a dealer, an automotive service manager, or just love staying on top of industry shifts, you won’t want to miss this one.

Join us for this packed episode—grab your notepad and get ready for some real, actionable insights that’ll keep you ahead of the curve. This isn’t just another podcast episode; it’s your roadmap to staying relevant and profitable in a rapidly changing market.

Listen to the episode featuring Steve Greenfield for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Steve Greenfield

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

Euwart Anderson is the driving force behind Vehlo’s impactful footprint in the automotive industry. With a robust background that includes finance, SaaS for various industries, and a keen focus on enhancing dealership operations, Euwart’s leadership has positioned Vehlo at the cutting edge of fixed ops innovation. Since joining Vehlo four years ago, he’s been instrumental in integrating top-tier brands like Rapid Recon and TEXT2DRIVE into Vehlo’s portfolio, making it a powerhouse in customer-centric solutions for dealerships.

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What we discuss in this episode:

Euwart doesn’t just talk the talk; he’s been on the ground floor of dealership innovation, bringing Vehlo’s solutions to over 30,000 rooftops, with a presence in nearly half of all franchise dealerships. And it’s not just about getting the job done; it’s about making each customer feel understood and valued through every step of their service journey.

We cover a lot of ground here:

• DealerLogix: How it streamlines the entire repair order cycle, helping dealerships boost service recommendations and deliver that ‘wow’ experience customers remember.
• TEXT2DRIVE: A game-changer for secure, convenient payments that customers can make from anywhere, adding transparency and trust to every interaction.
• Rapid Recon: Why it’s called the "godfather of recon" and how it enables dealerships to truly own their reconditioning processes from start to finish.

Euwart also shares his thoughts on building true partnerships in the industry. He challenges dealerships to expect more from their partners—Vehlo included—and explains how the right support can impact everything from service efficiency to customer retention.

This one’s for all my loyal listeners who know there’s more to fixed ops than just keeping things running. Euwart and I get into what it really means to create a frictionless, value-driven experience that customers will keep coming back for.

Listen to the episode featuring Euwart Anderson for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Guest Name

Connect with Ted Ings and the Fixed Ops Roundtable:

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You know that feeling when you meet someone who’s been in the industry for years and yet their passion burns just as brightly as day one? That’s exactly what happened in this episode with the incredible Sandy Angello, Vice President and Dealer Operator of Pohanka Automotive Group, and the rising star, Katrina Ness, from Northwood University.

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What we discuss in this episode:

Sandy’s journey started when she was just 15, answering a switchboard—fast forward to today, and she’s running multiple rooftops with a team culture like no other. In this conversation, we dive into the importance of mentorship, giving back to the community, and why culture in a dealership is no longer a buzzword, but a game-changer. As Sandy put it, "If you’re willing to take responsibility, they’ll give it to you."

Katrina brings a fresh perspective from her internship, sharing how working alongside Sandy’s team has given her insights you can’t find in textbooks. From handwritten ROs during a system outage to the power of company transparency—this episode is packed with leadership gems.

Whether you’re an experienced leader or someone just getting started in this industry, you’ll walk away inspired and ready to take your dealership to the next level.

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Mike Maroone

Connect with Ted Ings and the Fixed Ops Roundtable:

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What happens when a seasoned automotive titan like Mike Maroone looks at the future of car dealerships? How do rising costs, electric vehicle (EV) challenges, and cutting-edge technologies redefine the dealership landscape? In this engaging episode, Mike Maroone, Chairman of Maroone USA, shares his insights on what it takes to thrive in a rapidly evolving industry. From the potential of artificial intelligence (AI) to unlocking new revenue streams through personalization, this conversation touches on the most pressing issues facing today’s auto retailers.

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What we discuss in this episode:

Welcome back to another exciting episode of the Fixed Ops Roundtable. Today, I’m thrilled to have none other than Mike Maroone with us—a name that’s synonymous with leadership in the automotive industry. For those of you who’ve been with me for a while, you already know Mike’s a legend, and we’re diving deep into some of the most pressing topics affecting our world right now.

We kick things off by talking about something we’re all feeling—affordability. Vehicles are getting more expensive, and we’re seeing the impact on both new and used sales. Mike gets real about what this means for dealerships, but also, what we can do about it.

You know I love bringing tech into the conversation, and Mike didn’t disappoint. From the rise of AI to the evolution of EVs and hybrids, we’re breaking down how innovation is reshaping not just our business but our customer relationships too. Mike’s take on electric vehicles? "Overhyped," but hybrids might just be the bridge we need.

What I think you’ll love most about this episode is Mike’s forward-thinking approach. We touch on mobile service, video communication, and even some killer new tech that’s about to change the game in service departments. And trust me, there’s something in here for everyone—from F&I strategies to unlocking revenue streams through personalization.

This is one of those episodes where we get into the real stuff—the challenges, the opportunities, and most importantly, how we can keep pushing forward in a business that’s always evolving.

Listen to the episode featuring Mike Maroone for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Mike Maroone

Connect with Ted Ings and the Fixed Ops Roundtable:

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Derek Simonds is the Executive Vice President Automotive at NUMA, a company that’s truly revolutionizing the way dealerships operate with Generative AI. I’m talking about AI that doesn’t just help run the business but transforms customer experience, builds lasting relationships, and boosts performance across the board. You’ll hear us get into how AI can supercharge dealership efficiency, empower employees, and turn casual customers into lifelong fans.

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What we discuss in this episode:

In this episode, I’m excited to bring you a conversation with someone who’s driving real change in the world of automotive training. Derek is someone I’ve known and respected for years, and he’s got his finger on the pulse of what’s really working when it comes to developing the next generation of talent in our industry.

Derek and I dive deep into the strategies that are shaping the future of the automotive industry, from how NUMA is creating cutting-edge training solutions to the innovative ways they’re helping dealerships maximize performance and customer satisfaction. We’ve been in this industry long enough to know that success doesn’t happen overnight—it’s built through knowledge, action, and relentless commitment. And that’s exactly what NUMA is all about.

Listen to the episode featuring Derek Simonds for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Derek Simonds

Connect with Ted Ings and the Fixed Ops Roundtable:

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Anthony Blubello is the Parts Director at BMW and Mini of West Chester, Pennsylvania. He has become an influential figure in the automotive parts industry, thanks to his innovative approach, dedication to e-commerce, and unwavering commitment to providing top-notch customer service. From humble beginnings, Anthony’s career trajectory is a testament to his adaptability, strategic mindset, and passion for excellence in fixed operations.

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What we discuss in this episode:

We’re talking about a man who started his career selling women's clothing at Express and, thanks to a nudge from his then-girlfriend (now wife), took a chance on a parts position at BMW. Fast forward, and Anthony's not just riding the wave—he’s making waves. This episode dives deep into his rise from the ground up, how he took the reins of an e-commerce operation, and built a parts business that's pulling in over $250K a month. And that’s not even the half of it.

Anthony lays down some real talk about adapting to the challenges thrown his way, from navigating those pesky core charge hikes to scaling his operation during the pandemic. His insights on the importance of treating every customer like gold? That’s the kind of wisdom we’ve all come to love here on the Roundtable.

And for those of you out there hustling in fixed ops, you'll want to catch how Anthony’s philosophy of staying hungry, putting people first, and evolving with the times could be the game-changer you need. If you’ve ever wondered what it takes to build a thriving online parts business or how to weather the storms in our industry, this episode is your answer.

Listen to the episode featuring Anthony Blubello for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Anthony Blubello

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement