Fixed Ops Roundtable

In this episode of the Fixed Ops Roundtable, Sarah Vantine sits down with Andrew Wright, Managing Partner at Vinart Dealerships, to pull back the curtain on what’s really happening behind the scenes—from navigating tariff uncertainties to solving the growing technician crisis.

We talk about how tariffs could shake things up, how technician shortages are forcing dealers to think differently, and why fixing the service scheduling problem is way harder than most people think. Andrew also shares how his team is growing their own technicians from scratch and why better processes—not just hiring more people—are key to keeping customers happy.

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What we discuss in this episode:

• The unexpected strategy that’s helping Andrew’s team keep technicians longer (and grow their own).
• How today’s complex vehicles are turning technicians into computer scientists.
• Why service scheduling is still a massive headache for most dealers—and what Andrew’s team is doing about it.
• Plus, the simple process change that’s already transforming the customer experience at his stores.

If you’ve ever asked, "How can we speed up service without burning out our people?"—this episode has something for you.

Hit play and let’s dig into what’s working, what’s not, and how we can move the needle for our customers and our teams.

Listen to the episode featuring Andrew Wright for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Andrew Wright

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

In this episode, my guest is Steve Greenfield from Automotive Ventures, and together with Sarah Vantine, we dive into what’s really happening in the auto market right now.

We talk about why dealers are suddenly feeling the pressure on inventory, how consumer behavior is shifting, and why used car prices are still hanging stubbornly high. Steve shares why some manufacturers are holding back cars, what that means for dealers on the ground, and why parts shortages could hit your service department harder than you think.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

• The surprising moves Ford and GM are making to get ahead
• Why EV investments are costing manufacturers billions
• How flying cars might actually be closer than we think
• And why smart dealers are investing in early-stage tech right now

This is a practical conversation with real insights you can use to make better decisions in a fast-changing market.

Listen to the episode featuring Steve Greenfield for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Steve Greenfield

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

In this episode, my guest is Thomas Bednarczyk, National Sales Director at Infomedia, the makers of Microcat EPC — a parts catalog used by over 220,000 people worldwide.

We talk about something that doesn’t always get the spotlight, but quietly keeps the whole dealership running: the parts department.

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What we discuss in this episode:

•  How Microcat is turning mobile techs into high-efficiency machines
•  Why OEM parts still matter more than you think
•  The tools that are actually helping parts departments get faster, more accurate, and more profitable
•  And what fixed ops directors need to know about the future of digital parts sales and e-commerce

Thomas brings a rare perspective—he’s lived both sides of the dealership life and now helps 220,000+ users across 186 countries stay one step ahead. We also dig into how Microcat’s integrations are making it easier for parts departments to communicate, quote faster, and eliminate returns with a click.

If you’ve ever wished your parts department ran smoother, or if you’re tired of chasing down lost VINs and outdated catalogs… this episode is for you.

Listen to the episode featuring Thomas Bednarczyk for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Thomas Bednarczyk

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

In this episode, my guest is John Traver, CEO of Traver Connect—a longtime leader in business development and a good friend of the Roundtable.

We talk about something every dealership leader should be thinking about right now: how to future-proof not just your business, but yourself.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

John breaks down three practical principles that can help you uncover opportunities right where you are—without chasing every shiny new tool or trend. He shares how to recognize value in your current environment, why mission matters more than metrics, and the surprising power of simply asking for help.

You’ll learn:

• Why most leaders overlook the value sitting right under their nose
• How to identify if your business is drifting from its mission
• Why the best next move might be about asking better questions, not buying more tech

And if you’ve ever felt stuck or unsure where to focus your energy in this fast-changing industry, this conversation will hit home.

This one’s packed with real, hard-earned insight that can shift your perspective—and help you move forward with clarity.

Listen to the episode featuring John Traver for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, John Traver

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

In this episode, I sit down with Laurie Halter from Charisma! Communications—Laurie works with some of the most trusted names in Fixed Ops, and in this conversation, we get into how they’re winning—and what you can learn from it.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

We talk about the rise of recall work (and why it’s now a goldmine for retention), how dealers are using AI to bring customers back without lifting a finger, and why reconditioning is finally getting the attention it deserves. Laurie also shares insights into the shift from siloed tech to more connected customer experiences—and gives real examples of what’s actually working inside top-performing stores.

We name names. We talk real tools. We keep it practical.

If you're in Fixed Ops—or thinking of getting in—you’ll walk away with a better sense of what’s changing in the space and how the most forward-thinking companies are adapting.

It’s a conversation full of useful ideas that can actually move the needle in your service lane.

Listen to the episode featuring Laurie Halter for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Laurie Halter

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

In this episode, my guest is Owen Moon, CEO of Dealer Stream, and we’re digging into how dealerships can finally use streaming the right way—to actually reach and influence today’s real customers, not just chase impressions.

We talk about why traditional advertising isn't keeping up, and how connected TV is fast becoming the place your next service and sales customers are already watching. Owen shares what he's seeing in the data, why ad budgets are still lagging behind audience behavior, and what dealers can do right now to get ahead without overspending.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

• What most dealerships get wrong about streaming and how to fix it
• Why millennials are key to fixed ops growth and how to reach them where they are
• The growing problem of ad fraud in digital advertising and how Dealer Stream is tackling it
• How to bring emotion and trust back into your messaging—especially on the service side

We also talk about Owen’s new partnership with Blockboard, why it matters, and how it’s helping ensure that every dollar spent actually reaches a human being.

If you’ve been wondering whether streaming is worth it, how to make it work for your service department, or where to even start—this one’s for you. Owen’s got the experience, the numbers, and the know-how to make it practical.

Take a listen—I think you’ll come away with a better understanding of where advertising is going, and what you can do right now to stay ahead.

Listen to the episode featuring Owen Moon for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Owen Moon

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

In this episode, my guest is Leonard A. Bellavia, Esq., Founding Partner at Bellavia-Blatt, PC and the voice behind DealerLaw.com.

With tariffs tightening their grip, market volatility, and OEMs playing hardball, the automotive world feels a bit like walking through a minefield right now. But Len brings clarity, strategy, and a whole lot of hard-earned wisdom to the conversation.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

• Why Fixed Ops is the dealership’s financial backbone during turbulent times
• How to turn rising part costs into revenue opportunities
• The truth about EV warranty work
• The "silent killer" of self-managed warranty submissions
• And why your service manager shouldn't double as your legal strategist

Len also breaks down how manufacturers are playing games with “no cost parts,” and what dealers can do—legally and practically—to push back and protect their margins. This isn’t doom and gloom; it’s a roadmap to real profitability, even in a down market.

Heads up to Dealer Principals: Keep your Fixed Ops Director, CPA, and your lawyer close. Len’s insights in this episode might just be the difference between riding out the storm and thriving through it.

Listen to the episode featuring Leonard A. Bellavia for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Leonard A. Bellavia

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

Ever wondered why some service departments are raking in higher revenue while others are struggling to keep up? The secret might be hiding in plain sight — and it’s all about technician videos.

In today’s episode of the Fixed Ops Roundtable, Sarah Vantine sits down with Liza Borches, CEO of Carter Myers Automotive, to uncover how a simple yet powerful tool is transforming their service departments and boosting revenue like never before.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

Liza shares eye-opening data that reveals just how much more customers are spending after watching a technician video — and the numbers will surprise you. But it’s not just about the money. It’s about building trust, bridging communication gaps, and empowering technicians to connect with customers in ways that drive loyalty.

What You’ll Learn:

• The surprising impact of technician videos on service revenue (with real numbers to back it up)
• How to get technicians on board with video communication — even the skeptics
• The one mindset shift that could turn your service department into a profit powerhouse
• Practical tips for creating high-impact videos that boost transparency and customer trust

Whether you’re a service manager, technician, or dealership owner, this episode is packed with actionable insights that can elevate your fixed ops game.

Listen to the episode featuring Liza Borches for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Liza Borches

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

My guest in this episode is Nolan Armpriester, Director of Operations at Kinley Automotive Group in Pennsylvania—home to the #1 mobile service operation in the country.

In this episode, we dive into how Nolan and his team scaled a mobile service department from one van to over 30 mobile units, executing more than 35,000+ repair orders annually—without a template, without hype, and without excuses.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

But this conversation goes way beyond numbers.

We explore what it actually takes to build something that lasts in an industry that’s shifting under our feet—how accountability management, process obsession, and a relentless focus on customer-first thinking can become the foundation for explosive, sustainable growth.

You’ll hear why Nolan believes:

• Traditional dealership footprints will shrink dramatically.
• Fixed ops needs to evolve to meet a new generation of expectations.
• “Saying no” is a mindset that will kill your growth.
• And why the real opportunity? Is no longer inside your building.

He also gives us a glimpse into how AI is being quietly integrated into their operation—not as a buzzword, but as a force-multiplier. This isn’t futurism. It’s execution.

If you’re in fixed ops, leadership, or anywhere near the dealership business, this episode is more than insight—it’s a roadmap. Nolan didn’t follow a trend. He built the trend.

And once you hear how he did it, you’ll start asking new questions about what’s possible for your own operation.

This isn’t an episode about “what’s coming.” It’s about what’s already here—quietly outperforming everyone else.

Listen to the episode featuring Nolan Armpriester for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Nolan Armpriester

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

What if your service department could create experiences so powerful... customers would never dream of going anywhere else?

In this episode of the Fixed Ops Roundtable, I’m thrilled to sit down with none other than Moazzam Abu Bakar — best-selling author, customer experience futurist, and one of the brightest minds reshaping the retail auto industry.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

We dive deep into the heart of what really drives customer loyalty (hint: it’s not just the car!). Moazzam shares powerful lessons from his 25+ year journey working with brands like Honda, Toyota, and DFSK — and why he believes your service advisors are the true heartbeat of your dealership.

You'll discover:

• Why after-sales is the battlefield for customer loyalty (and why most dealerships miss it)
• Practical frameworks from his book Beyond Exceptional to elevate your customer experience immediately
• How the car business is evolving globally — especially in emerging markets like Pakistan
• Why today’s customer demands more than just a transaction — they expect a heart-touching experience
• How electrification, digitalization, and customer-centricity are reshaping the future of automotive retail

Plus, Moazzam reveals how social media is transforming customer expectations worldwide — and how dealerships must rethink their strategies to stay ahead.

Listen to the episode featuring Moazzam Abu Bakar for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Moazzam Abu Bakar

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement