On today’s drive-by episode, Chris and Christian get excited about Top Dog 2021 (which is right around the corner, by the way!) and they answer a call-in question by shedding light on the most well-known misconceptions around flat rate. This conversation really digs deep into the “science” and numbers behind flat rate and why it works, not only for fixed ops dealers, but for the heavy truck industry as well. Our dynamic duo brings a fresh perspective on the correlation between flat rate, the level of accountability of technicians and how it affects comebacks, and they educate their listeners on how hourly pay can actually lower technician productivity. It’s time to dissect the culture surrounding flat rate vs. hourly pay for technicians and why it has been heavily debated for years, so if you are ready to have your mind blown, get a pen or pencil ready and listen in! You don’t want to miss this.