FreightWaves Today

Thomas Wasson - Loaded and Rolling Host - FreightWaves

Learn more about your ad choices. Visit megaphone.fm/adchoices

Tony Mulvey - Senior Analyst - FreightWaves

Thomas Wasson - Enterprise Fleet Expert - FreightWaves

Learn more about your ad choices. Visit megaphone.fm/adchoices

Dave Hauptman - Chief Commercial Officer - Kenco Group - Franklin, TN

Key trends in eCommerce delivery:

Cost Over Speed: Consumers place more value on free shipping than the speed of the delivery.

Visibility: While speed is not as essential as cost, it is critical companies ensure their customers have visibility into their order status from the time they check out to receiving the package at their front door.

Connection to the Brand: Low cost = high connection: For non-commodity purchases, companies should take active efforts (include stickers, key chains, low cost items, etc. in their packages) for its customers to create a connection with its brand.

Returns Management: Companies need to correctly balance the fine line between encouraging returns and simply showing customers how you can.

To help companies uphold delivery standards and keep customers satisfied, Kenco recommends focusing on the following areas:

Inventory Optimization: Companies should prioritize having full visibility into their inventory levels. They must be accurate when listing the items they have on their website to avoid having to cancel or change an order.

Acceptation/Notification:

Must notify customers when an order is delayed for any reason.

Companies must work with their delivery providers to have a strong line of communication – specifically for address changes, delays, etc.

Competitor Landscape: Brands must keep up to date about their competitors efforts to ensure they are not out performing them significantly.

Ways Kenco supports companies in their eCommerce efforts:

Different Maturity Phases: At Kenco, we consider the different levels of maturity for organizations and adjust operations based on this – discuss the use of SlotDC.

Sustainable Growth: Kenco brings a level to sustainability to organizations by highlighting areas in need of improvement as the company moves through maturity phases.

Compliance Management: As eCommerce brands move to brick-and-mortar, Kenco helps them meet the strict compliance regulations when shipping items enforced by large retailers to help avoid costly fines.

Learn more about your ad choices. Visit megaphone.fm/adchoices

Tony Mulvey - Senior Analyst - FreightWaves

Thomas Wasson - Enterprise Fleet Expert - FreightWaves

Learn more about your ad choices. Visit megaphone.fm/adchoices

John Gallagher - Washington Correspondent - FreightWaves - Washington, DC

What would the 700 million dollars go towards?

“If DOT approves the project application in the amount requested, it will take up the entire $700 million that the agency made available in its first round of funding, for fiscal years 2022-2023, in its Charging and Fueling Infrastructure (CFI) competitive grant program.”

The project also seems to have a blueprint to follow in another project called Greenlane - what can you tell us about that?

What would be the timeline for this project, if funded?

Learn more about your ad choices. Visit megaphone.fm/adchoices

Tony Mulvey - Senior Analyst - FreightWaves

Thomas Wasson - Enterprise Fleet Expert - FreightWaves

Learn more about your ad choices. Visit megaphone.fm/adchoices

Loren Smith - President - Skyline Risk Policy Group - Manassas, VA

Jim Lucien -  Managing Director -  Capital Alpha Partners - Washington DC

Bill Priestley - Producer - FreightWaves NOW

Learn more about your ad choices. Visit megaphone.fm/adchoices

Tony Mulvey - Senior Analyst - FreightWaves

Michael Rudolph - Research Analyst - FreightWaves

Learn more about your ad choices. Visit megaphone.fm/adchoices

Blythe Brumleve - CEO - Digital Dispatch - Jacksonville, FL

How do you market yourself when you know your target has the upper hand (as in carriers to shippers right now)?

Will ChatGPT be the end of personal Blogs as a marketing tool?

What should I do if I’m just starting out in marketing?

Learn more about your ad choices. Visit megaphone.fm/adchoices

Tony Mulvey - Senior Analyst - FreightWaves

Thomas Wasson - Enterprise Fleet Expert - FreightWaves

Learn more about your ad choices. Visit megaphone.fm/adchoices