Phones rang, targets blinked, and a small office across from the Phoenix Park taught us how to sell, how to stay calm, and how to show up for each other. We bring Marguerite Penrose and our pal Julie Hannah back to revisit Ryanair Direct—the reservation centre that became a launchpad for our careers and a permanent home for our stories.

We swap the origin tales—interviews where you had to sell a pen, four weeks of training that separated the chancers from the lifers, and the terror of the first live booking with someone always listening. We dig into the commission game, the “not ready” button wars, and the weirdly intimate teamwork that forms when you’re counting bookings on paper and passing targets across the floor. Then it’s the press trips: vegetables thrown at a heated Italy conference after agency commission cuts, a Sardinia hotel that turned into pool‑party chaos, and the French double where oxygen masks dropped and a cracked cockpit window forced everyone to breathe through the fear. Along the way, we own the legendary nights—drag shows at the Pod, Halloween pellet‑gun mayhem, spiking scares, and the moments where friends carried friends home.

At the heart is Kenneth—his mischief, kindness, and the courage of coming out with the help of a tight crew. We talk about the pilot strike that wasn’t, O’Leary standing on a desk to call it off and handing out Jervis vouchers, and why visible leadership and simple thanks still matter. What lasts? Sales craft, pace, thick‑skinned empathy, and friendships that endure long after the phones stopped beeping. If you ever worked a floor like ours, you’ll feel this one in your bones.

If the memories made you smile, hit follow, share this with your old crew, and leave a review—then tell us the workplace story you still can’t believe happened.

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