<p>Malia Lazu, the chief experience and culture officer at $13.1 billion-asset Berkshire Bank in Boston, talks about why banks often fail to reach millennial and minority customers, the challenges facing community banks, and the future of the branch.  </p>

Malia Lazu, the chief experience and culture officer at $13.1 billion-asset Berkshire Bank in Boston, talks about why banks often fail to reach millennial and minority customers, the challenges facing community banks, and the future of the branch.

<p>Malia Lazu, the chief experience and culture officer at $13.1 billion-asset Berkshire Bank in Boston, talks about why banks often fail to reach millennial and minority customers, the challenges facing community banks, and the future of the branch. &nbsp;</p>

From Community Organizer to Community Banker: Berkshire’s Malia Lazu

Banking with Interest, a podcast by IntraFi, features in-depth analysis and insight into the policy changes reshaping the banking industry. With insightful interviews and previews of pending policy challenges, the podcast is an essential listen for anyone connected to the financial services industry. 

Banking with Interest is hosted by Rob Blackwell, an award-winning former journalist with more than two decades of experience as an expert on financial services policy. He is now Chief Content Officer and Head of External Affairs with IntraFi. 

The show is produced by Sam Navarro, senior principal writer at IntraFi. The podcast theme song was written and produced by Stellar Tracks. The information, views, and opinions expressed during Banking With Interest belong solely to Rob Blackwell and his guests and do not represent those of IntraFi LLC, its directors, management, or employees.  Any ideas and strategies contained within the podcast are for informational purposes only and do not constitute legal or investment advice.

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Banking with Interest, a podcast by IntraFi, features in-depth analysis and insight into the policy changes reshaping the banking industry. With insightful interviews and previews of pending policy challenges, the podcast is an essential listen for anyone connected to the financial services industry. Banking with Interest is hosted by Rob Blackwell, an award-winning former journalist with more than two decades of experience as an expert on financial services policy. He is now Chief Content Officer and Head of External Affairs with IntraFi. The show is produced by Sam Navarro, senior principal writer at IntraFi. The podcast theme song was written and produced by Stellar Tracks. The information, views, and opinions expressed during Banking With Interest belong solely to Rob Blackwell and his guests and do not represent those of IntraFi LLC, its directors, management, or employees. Any ideas and strategies contained within the podcast are for informational purposes only and do not constitute legal or investment advice.

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From Community Organizer to Community Banker: Berkshire’s Malia Lazu

From Community Organizer to Community Banker: Berkshire’s Malia Lazu

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