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Unpack how robots, data, and AI are quietly transforming the dealership—from the parts department to the showroom floor.

Greg Uland is back on the mic with Paul, Kyle, and Michael, and he’s bringing high-tech vibes straight from the Reynolds and Reynolds innovation lab. This time, they’re talking about RELO—a robot that delivers parts right to the service bay without breaking stride. It’s more than a novelty; it’s a tactical answer to the question every dealer should be asking: “How much money am I losing every time a technician leaves the bay?”

But that’s just the start. The crew dives into the real conversation: why dealership tech stacks are often bloated and broken, and how Reynolds is solving that through acquisitions and a focus on clean, connected data. Greg explains how unique identifiers, unified systems, and thoughtful AI deployment can actually drive efficiency instead of creating digital noise. It’s a look behind the curtain at how fixed ops and front-end retail are converging in the era of smarter software—and smarter strategy.

Timestamped Takeaways:

0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo

4:30 RELO the Robot: Reynolds’ parts delivery robot automates the journey from parts counter to service bay, letting techs stay put and keep turning hours.

7:00 Minutes as Inventory: Greg reframes technician time as a sellable unit, emphasizing how reclaiming just 20 minutes a day can significantly impact dealership profitability.

8:30 The Productivity Slide: Tech productivity has actually declined over the last decade—Greg and the crew discuss why, and what’s needed to reverse the trend.

14:00 Unified Data Strategy: Reynolds is stitching together its software ecosystem (CRM, DMS, rentals, and more) into a single source of truth to eliminate duplicated work and bad data.

18:00 Smarter AI Needs Smarter Data: Greg explains that AI isn’t magical—it only works when it’s built on accurate, integrated dealership data. Otherwise, it just makes the wrong decisions faster.

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