In this episode of Lennox ON AIR, Joe and Dave sit down with Erica Lucas and Daryl Tucker, two leaders shaping the future of Lennox Stores. From the early days of limited access to today’s coast-to-coast network, they unpack how Lennox Stores have evolved into a powerful extension of dealer teams—offering speed, reliability, and a culture of service that feels like family.

With candid stories and deep insights, Erica and Daryl share how leadership drives culture, how store teams go above and beyond (even after hours), and how innovations like product lockers and boot camp training are transforming the customer experience. Whether you're a longtime Lennox dealer or just getting started, this episode offers valuable lessons in operational excellence, customer partnership, and what it means to truly serve.

Lennox ON AIR is a Lennox Learning Solutions Production.