The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

From siloed to seamless: What it really takes to unify the customer journey


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When customer experience lives in silos, customers feel the gaps — and businesses miss opportunities to build loyalty. In this episode, John Durocher, Chief Customer Officer at Calix, joins Intercom’s Senior Director of Human Support Bobby Stapleton to discuss how breaking down silos, embedding customer success into every team, and using AI for smarter frontline support can transform the customer journey. They also dig into why trust, simplicity, and attention to small details are key to creating standout experiences.


Watch on YouTube: https://youtu.be/dXgbGKpSEvk?si=9AAgNy4-vQvRzrBJ


Follow the people:

https://www.linkedin.com/in/johndurocher/

https://www.linkedin.com/in/bobbystapleton/


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The Ticket: Discover the Future of Customer Service, Support, and Experience, with IntercomBy Intercom

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