On today’s drive-by, Chris and Christian answer a call-in question from one of our listeners, Christian surprises Chris with two off-the-cuff jokes and Chris airs his grievances about outdated dealership morale-boosting techniques.

Today’s question is the kind of question we don’t hear often and it definitely gave everyone something to think about. Our caller asks for advice when it comes to motivating non-revenue generating departments because unlike most service drive employees, they are not motivated as much by financial incentives. Chris talks about incorporating gamification into other departments and shares his ideas on how to motivate and boost morale for office staff, BDCs and the like. Make sure you tune in, because this drive-by is one of the best yet!