Kelly welcomes the great Bob Sutton back to the podcast. Professor Emeritus at Stanford, Bob has a new book out called “The Friction Project” which he co-wrote with Huggy Rao. 

“Piles of studies show, to do creative work right, teams need to slow down, struggle, and develop a lot of bad ideas to find a rare good one.” 

“Deciding if friction is good or bad depends on where you sit.” 

“Friction fixing is fueled by civility, caring and love.”