Kelly converses with Kalifa Oliver, an international experience coach, executive advisor, keynote speaker, author and expert in building brilliant experiences using people-centered design and analytics. Her new book is called, “I Think I Love My Job: Secrets to Designing a People-Centered Employer Value Proposition (That You Can Actually Boast About.”

“You simply cannot predict the human experience.”

“Your employees are another set of customers.”

“Culture cannot just be shaped from the top. It starts at the bottom.”