In this episode of the Bug Bux Podcast, Allan Draper sits down with pest control owner Matt Thompson to break down how he’s built a thriving, fast-growing business, without spending money on advertising.

From starting his company while working full-time to now averaging $70K–$80K in growth each year, Matt shares the real strategies behind his success: relentless customer care, organic growth, and mastering the small moments that most companies overlook.

They dive into:
• How to grow without a marketing budget
• The real driver behind low attrition (hint: it’s not pricing)
• Simple ways to create a “white glove” customer experience
• Training technicians to deliver consistent, high-level service
• The balance between efficiency and relationship-building
• Why retention will always beat acquisition

If you’re a pest control owner looking to grow sustainably, build loyal customers, and stand out in a crowded market—this episode is packed with practical, no-BS insights you can start using today.