This is Growth!

Growth Pill: Measuring Impact vs. Tracking Execution in Customer Success


Listen Later

Too many CS leaders confuse measuring impact with tracking execution.


In this Growth Pill, Daphne breaks down why the two are completely different and why mastering both is the key to running a high-performing CS organisation.

You’ll learn:
💡 How to connect CS work directly to company outcomes (think GRR, NRR, and customer value delivered)📊 What “tracking execution” really means and how top CS teams do it🔥 Why activity metrics aren’t vanity metrics when tied to impact

Because great CS teams don’t just work hard, they know exactly which work drives results.

...more
View all episodesView all episodes
Download on the App Store

This is Growth!By Daphne Lopes

  • 5
  • 5
  • 5
  • 5
  • 5

5

4 ratings


More shows like This is Growth!

View all
Planet Money by NPR

Planet Money

30,666 Listeners

The Bill Simmons Podcast by The Ringer

The Bill Simmons Podcast

30,300 Listeners

The School of Greatness by Lewis Howes

The School of Greatness

21,141 Listeners

The Daily by The New York Times

The Daily

111,948 Listeners

The Diary Of A CEO with Steven Bartlett by DOAC

The Diary Of A CEO with Steven Bartlett

8,748 Listeners

On Purpose with Jay Shetty by Perfect Strangers

On Purpose with Jay Shetty

27,775 Listeners

All-In with Chamath, Jason, Sacks & Friedberg by All-In Podcast, LLC

All-In with Chamath, Jason, Sacks & Friedberg

10,182 Listeners

Coaching Real Leaders by Muriel Wilkins

Coaching Real Leaders

677 Listeners

Plain English with Derek Thompson by The Ringer

Plain English with Derek Thompson

2,280 Listeners

[Un]Churned – The No. 1 Podcast for Customer Retention by Gainsight

[Un]Churned – The No. 1 Podcast for Customer Retention

91 Listeners

The Mel Robbins Podcast by Mel Robbins

The Mel Robbins Podcast

19,524 Listeners

The Next Wave - AI and The Future of Technology by Mindstream (Hubspot Media)

The Next Wave - AI and The Future of Technology

54 Listeners

The Customer Success Pro Podcast by Anika Zubair

The Customer Success Pro Podcast

8 Listeners

SaaS Therapy by BrainStorm

SaaS Therapy

19 Listeners

Good Hang with Amy Poehler by The Ringer

Good Hang with Amy Poehler

12,143 Listeners