The Full Arch Podcast

Hard vs Soft Skills: Why Curiosity Builds Trust (And Revenue)


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Webinar Registration Link: https://forms.gle/Sni9j5gADFCjT5SbA

Description: This Monday at 4 PM Pacific / 7 PM Eastern, I'm hosting a free, last-minute webinar: "Is Your Office Ready for All-on-X Treatment?"

In this live session, we'll cover:

  • How to know if your office is ready to perform full-arch AOX surgery

  • The right kinds of patients to target

  • Common pitfalls to avoid

  • What it really takes to bring this treatment in-house

Watch this short video for a quick preview: https://youtu.be/LNdZ7HRx4eI?si=GYcjm57EC9ITI6zK

And here's the bonus: during the webinar, I'll be announcing our next Intro to AOX live course — a 2-day, in-person event featuring a live freehand surgery demo with Dr. Aaron Miller and myself.

Don't miss it — seats will be limited, and this webinar is where it all starts.

In this episode of The Full Arch Podcast, Dr. Steven Vorholt sits down with Derek Williams to unpack why soft skills — communication, curiosity, and empathy — matter just as much as clinical precision. They discuss how curiosity creates connection, why great leaders listen before they teach, and how a team that understands why they do what they do builds more trust, loyalty, and revenue.

Key Highlights: Hard Skills Start the Conversation, Soft Skills Close It – Technical ability builds credibility, but curiosity builds connection. Curiosity Builds Trust – Asking better questions earns honest answers and stronger relationships. Teach the "Why" – When your team understands purpose, they communicate with confidence and conviction.

🎧 Listen to Episode 143: Hard vs Soft Skills — Why Curiosity Builds Trust (And Revenue) to learn how curiosity and empathy can turn communication into conversion.

Have a question or topic you want us to cover?

Reach out to us on social media or on our website at thefullarchpodcast.com.

Submit your questions here. Be sure to subscribe and leave us a review on your favorite podcast platform to help us reach more dental professionals like you.

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The Full Arch PodcastBy Dr. Steven Vorholt | Shared Practices Network

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