Healthcare Rap

The next in our greatest hits playlist is an episode of Inside the Digital Health & Sales Locker Room from 2023. Host Josh Pappas invited Jared and Zain to join him to discuss consumer healthcare. They talk about the need for everyone in healthcare to better understand the needs of consumers, as well as their predictions for innovation around those needs. 

This show is produced by the Consumer-First Health Group, the community for consumer health enthusiasts. (#395) 

See omnystudio.com/listener for privacy information.

Frank McGillin, CEO of The Clinic by Cleveland Clinic, discusses virtual specialty care trends that their team is seeing, the cost savings of virtual second opinions ($8,700!), and designing services to help patients manage their emotional journey. 

All that, plus the Flava of the Week about Target announcing another 2,000 wellness products. How does Target see wellness journeys differently than the sick care industry, and what can we learn about two of their strengths – merchandising products and providing a distinguished experience?

This show is produced by the Consumer-First Health Group, the community for consumer health enthusiasts. (#394) 

See omnystudio.com/listener for privacy information.

Amy West, Head of US Digital Health & Innovation Strategy at Novo Nordisk, joined the show in April 2023 during the early days of the semaglutide rush to share how human-centered clinical approaches are innovating digital therapeutics and patient treatments. 

What do you think? 

This show is produced by the Consumer-First Health Group, the community for consumer health enthusiasts. (#393) 

See omnystudio.com/listener for privacy information.

Dave Tomasi, President of Bayer Consumer Health for North America, talks about how everyday medications fit into consumers’ health and wellness journeys, including some considerations that you might not expect from a 150-year-old brand. 

All that, plus the Flava of the Week about Best Buy Health’s year in review. What are some of the indirect benefits of care at home that often go unreported, and how can we socialize those benefits as we design consumer-centered services? I’ll talk about that. 

This show is produced by the Consumer-First Health Group, the community for consumer health enthusiasts. (#392) 

See omnystudio.com/listener for privacy information.

Direct primary care and digital-based functional medicine have a lot in common. In the latest episode in our greatest hits collection, we revisit our conversation with Lee Aase and why he considers personalized, membership-based, whole-person health to be the next revolution. 

Lee joined the show in April 2022 to share his story of unretiring from a notable career leading the healthcare social media revolution with Mayo Clinic, to manage HELPCare, a new direct primary care clinic. 

This show is produced by the Consumer-First Health Group, the community for consumer health enthusiasts. (#391) 

See omnystudio.com/listener for privacy information.

Dr. Erica Armstrong, CEO and Founder of Root Functional Medicine, talks about the evolution of functional health, the challenges of making lifestyle changes on your own, and the benefits of pairing patients with a doctor, a dietician, and a thriving online community. 

All that, plus the Flava of the Week about Rock Health’s 2024 market assessment. How can we compare the digital health market to the battle against the status quo, and how can Davids and Goliaths coexist in the future? 

This show is produced by the Consumer-First Health Group, the community for consumer health enthusiasts. (#390) 

See omnystudio.com/listener for privacy information.

Today’s AI stands on the foundation that was built years before. In the latest episode in our greatest hits collection, we revisit our conversation with Orbita’s Nate Treloar from November 2021, where he shared some provocative thinking about conversational AI, including voice and chatbots, and the very latest on how these technologies are providing flexibility and convenience.

His thoughts about why we should be actively working to reduce friction are just as relevant today! 

This show is produced by the Consumer-First Health Group, the community for consumer health leaders (#389) 

See omnystudio.com/listener for privacy information.

Snezana Mahon, Chief Operating Officer at Transcarent, sheds light on the company’s recently released consumer insights about the cancer experience, matching benefit structures to support those journeys, and where employers fit into the equation. 

All that, plus the Flava of the Week about new research on aging in place from AARP and the Consumer Technology Association. How can adoption of age tech change when we design with older adults in mind, and how can we better educate ourselves about this product category? 

This show is produced by the Consumer-First Health Group, the community for consumer health enthusiasts. (#388) 

See omnystudio.com/listener for privacy information.

Before Amy Heymans became a regular in our Predictions Series, she joined us in November 2021 to share how design thinking catalyzes consumer-first healthcare. She discussed how to use design thinking principles to break down silos and bridge the gulf between designers and builders. 

The industry still needs help to harness the rich value of co-creation and deep empathy to build the Healthcare of Tomorrow! 

This show is produced by the Consumer-First Health Group, the community for consumer health leaders (#387) 

See omnystudio.com/listener for privacy information.

Web Sun, President and Co-Founder of Komodo Health, talks about outsourcing complexity, turning lagging indicators into leading indicators, and democratizing insights that help change the game for consumers. 

All that, plus the Flava of the Week about the head of Function Health campaigning to integrate nutrition into medical school training. Can you imagine a future where your doctor prescribes nutrient-dense whole foods instead of another pill? 

This show is produced by the Consumer-First Health Group, the community for consumer-centered health leaders. (#386) 

See omnystudio.com/listener for privacy information.