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11 years at the same practice - with a 90-minute commute each way. Every single day.

While most veterinary practices struggle with either recruitment or retention, Jamee Robertson at High Street Vet Surgery in Rockhampton (Queensland, Australia) has a different story. She tried to resign once but never actually left. She's grown through multiple roles, from unqualified newcomer to practice manager to her current admin position, and she still can't imagine working anywhere else.

You'll discover:

• Why Jamee drives 90 minutes each way from Gladstone to Rockhampton daily (and has for over 10 years)
• The "Intent is Good" rule that prevents workplace drama and resolves conflict before it escalates
• How High Street Vets adapts roles to match team members' strengths and interests
• What made Jamee try to resign but ultimately choose to stay and complete her studies
• The leadership approach that creates genuine workplace loyalty

This week's culture-building insight: How assuming good intent as your baseline rule transforms workplace conflict resolution and builds trust within your team.

Part 4 of our deep dive with High Street Vet Surgery - you heard from owner Jocelyn in episodes 1001-1003, and you'll hear from more team member perspectives in upcoming episodes.

Essential listening for veterinary professionals considering their next career move and practice owners who want to become Employers of Choice.

Brought to you by VetClinicJobs—direct hiring, reimagined. No recruitment agency.

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