Cheo Rose-Washington had an accident that ruptured his knee cap tendons. Then a medical miscommunication between healthcare providers led to him rupturing those same tendons again! That experience led to him deciding to try to do something to improve medical “hand-offs” (the sharing of a patient’s information and status from one healthcare provider to another). Hand-off mistakes are due to a range of communication problems. Cheo founded the company Hand-off to try to fix this all-too-common problem. We talk about: How it felt to experience such a serious mistake; the common types of miscommunications and misunderstandings that happen in faulty hand-offs; what Cheo is doing with his startup.

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