Ratchet+Wrench Radio

How Carolyn Coquillette Built Shop-Ware

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In this episode, Carolyn Coquillette talks about how she founded Shop-Ware while running her shop, Luscious Garage. 

We discuss:

  • (1:15): The pain points that conceived the idea for Shop-Ware
  • (4:45): Going from analog to digital platforms in her career
  • (5:48): Why shops are hesitant to go full digital on software
  • (8:35): How she decided to create software for the industry
  • (16:01): What's under the hood of Shop-Ware
  • (21:09): The importance of tracking KPI and using the right software
  • (23:23): Is scalability a factor in choosing software?
  • (25:40): What to look for in shop management software
  • (29:00): What Carolyn loves about helping shop owners grow
    • ...more
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