Many consumers these days choose online for all their shopping needs! It’s not unusual to hear people say, “If I can’t get it online, I don’t want it!” Well, companies like Carvana heard their cry and paved a way for buyers to purchase used cars, with more peace of mind than buying from an unknown person, while also avoiding the hassle and prices at dealerships. In 2020, Covid really helped set fire to the used car industry. With quarantine across the world and the chip shortage in full bloom, the new car market slowed down, and the used car market exploded.

 

On today’s episode, Chris and special guest Mia Griggs talk with Arron Bratcher, a Service Manager at a Chevy store in Indiana who is learning to appreciate the online used car dealers, but for a very interesting reason. Listen in as he reads a very sweet, very poignant letter to Carvana about the experience they provide their customers. It took us by surprise! Listen in on this week’s episode of Service Drive Revolutioooooooooon!