Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

How Catalyst Brands Uses Data and AI to Scale Across Retail Brands

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What does it take to turn a portfolio of legacy retail brands into a scalable technology platform?

In this episode of Technovation, Kumar “Kartik” Kartikeya, SVP and Chief Digital and Technology Officer at Catalyst Brands, shares how he is building a shared operating model across data, AI, and customer experience to unlock enterprise value at scale.

Leading technology for a $9B multi-brand retail ecosystem, Kartikeya explains how selective centralization enables faster innovation while preserving brand identity.

Key insights include:

  • How shared data and AI capabilities drive cross-brand scale
  • Why “one plus one must equal three” in platform strategy
  • The role of Consumer 360 in personalization and growth
  • How AI is improving both employee productivity and customer experience
  • Why CSAT is the most important KPI
    • ...more
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