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Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! https://www.servicebusinessmastery.com

In this episode of the Service Business Mastery podcast, host Josh Crouch talks with Clay Neumeyer, President of Service Loop Electrical, and Joseph Lucanie, Electrician and Senior Sales Representative at Jones Services, are also the hosts of the Million Dollar Electrician Podcast. They discuss how they help service business owners grow by improving customer service and leadership. Clay and Joseph explain how clear communication, fair pricing, and offering value lead to loyal customers and strong teams. They also share how focusing on service quality and building trust helps businesses thrive long-term.

This conversation focuses on Clay and Joseph’s work helping service business owners grow through better customer service and leadership. They share how clear communication, fair pricing, and offering real value can create loyal customers and strong teams. They explain how focusing on service quality, building trust, and leadership growth leads to long-term business success. The discussion highlights why small changes in service can lead to big growth and improved customer relationships.

In this episode, here's what you can expect to learn: 

1. How clear communication and pricing can build loyal customers.

2. Why focusing on service quality leads to long-term business growth.

3. Offering value beyond the job sets you apart from competitors.

4. Why building trust with your team and clients leads to success.

5. How small changes in your service can make a big impact on growth.

Timestamps ⏰ 00:00 - Introduction 02:33 - Introducing Clay and Joseph 04:41 - Joseph’s Story of Service Failure 06:27 - The Long-Term Impact of Service 10:17 - Why Contractors Don’t Focus on Service 12:24 - The Importance of Slowing Down to Deliver Value 16:07 - Pricing Strategies for Growth 19:49 - The Value of Communication in Service 21:01 - The Role of Proper Pricing 27:29 - Avoiding Busy Work and Focusing on Strategic Growth 30:50 - Investing in Your Health and Business 33:21 - The Power of Knowing What You Want 36:55 - The Importance of Family and Faith in Business 42:21 - Work-Life Balance and the Impact of Prioritizing Health 45:43 - Client Success Story: The Power of Service Options 48:11 - Shameless Plug: Million Dollar Electrician Podcast 49:36 - Closing Thoughts and Final Advice

If you enjoyed this chat with Clay Neumeyer and Joseph Lucanie, please leave us a review (5 stars would mean a lot 😉).

Links & References:

LinkedIn: 

• Clay Neumeyer

• Joseph Lucanie

• Service Loop Electrical

• Jones Services

• Million Dollar Electricians Podcast

Website: 

• Service Loop Electrical

• Jones Services

This episode is kindly sponsored by:

• Free-2-grow

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Rilla

• Lace.ai

• Autobot.ai

 

Connect with us!

• Tersh Blissett

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT

• Zyra Talk