FenderBender begins its How I Did It series, which features stories from the industry’s brightest leaders, and how they built the businesses we’ve come to admire.

The inaugural episode kicks off with Tiffany Menefee, who took over Pronto Body Shop in El Paso, Texas, three years ago and rose annual revenue from around $250,000 to $1 million with a focus on insurance relationships and customer appreciation. As a former employee of the insurance industry, she brings a unique perspective to how shops can grow in any community.