The job of a service advisor is to diagnose problems and strengthens relationships with customers. Depending on the dealership, they may have anywhere from 8 to 20 ROs a day, but how many should they have? And does writing too many ROs cause more harm than good?

Join in, as Chris Collins and Coach Christian try a social experiment on our podcast editor, Michael, to show how service advisors should talk with customers, they explain why equating dollars to cars coming in is a problem when it comes to R.O. count, and they give advice to a young advisor who is going to become a service manager.

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